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Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at G&C Mutual Bank.
This is an excellent opportunity for a results-driven individual to deliver exceptional service experiences to our customers, ensuring their financial needs are met with efficiency and professionalism.
Key Responsibilities- Deliver efficient and professional service to members through various channels, including face-to-face, phone, and online interactions.
- Provide accurate information and assistance on all product and service offerings, including deposit accounts, home loans, credit cards, general insurance, personal loans, and wealth management.
- Create opportunities to provide total solutions for customers' financial needs, driving sales and revenue growth.
- Process customers' branch transactions efficiently, maintaining accurate records in various systems.
- A collaborative service professional who is a consistent advocate of our brand.
- Results-oriented with the capacity to identify and convert new business opportunities.
- Well-organised and able to prioritise effectively.
- Proactive and able to work independently when required.
- Confident communicator with a broad customer group (face-to-face and over the phone).
- Ability to work a rotating roster with hours spanning from 8am – 6pm, Monday to Friday.
- Discretionary bonus based on organisational performance.
- Discounts on financial and lifestyle products (some with qualifying period).
- Annual leave loading.
- Option to cash out annual leave.
- A paid volunteering day each year.
- Corporate wardrobe.
- Incentives for independent study along with opportunities for ongoing learning and career development.
- Inclusion and wellbeing initiatives, including Employee Assistance Program.
G&C Mutual Bank values service, teamwork, and integrity, striving to exceed member expectations. We promote diversity and inclusion, fostering a culture that capitalises on diverse skills, backgrounds, and experiences. As a customer-owned bank, we reinvest profits to provide better products and services for our members.