Customer Service Representative with Industry Expertise

4 weeks ago


East Melbourne, Victoria, Australia Visy Full time
Job Overview
A highly autonomous role within a collaborative team environment at Visy, a leading sustainable packaging company.

Key Responsibilities:
  • Manage customer relationships and provide daily order updates to allocated key accounts.
  • Initiate new work requirements for a seamless customer experience.
  • Ensure timely and accurate order management.

The Opportunity: Glama Pak is a one-stop-shop for litho-laminate packaging, offering in-house design, corrugating, printing, die cutting, and finishing services. As our Customer Service Representative, you will play a crucial part in our pursuit of customer satisfaction.

Requirements:
  • Solid experience in customer service, preferably within the manufacturing industry.
  • Exceptional communication skills for internal and external customer interactions.
  • High accuracy and a strong team attitude.
  • Driven, organised, and motivated individual thriving in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and CRM systems.

Benefits:
  • A stable and supportive work environment valuing your expertise and encouraging professional and personal development.
  • Employee Assistance Program (EAP).
  • Discounted health insurance and exclusive discounts on banking products and services.
  • Expert advice for employees and managers at every life stage.
  • Purchased annual leave.
  • 12 weeks paid parental leave and keep-in-touch days during the parental leave period.
  • Discounts on health and wellbeing products.
  • Novated lease and salary sacrifice arrangements.

Estimated Salary:$60,000 - $80,000 per annum based on industry standards and location.


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