Customer Service Representative

4 weeks ago


Melbourne, Victoria, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Lancemore Crossley St Hotel in Melbourne.

As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience. This includes checking guests in and out, handling reservation enquiries, and providing information on local attractions and services.

You will also be responsible for maintaining the cleanliness and presentation of the front desk area, as well as communicating with other departments to ensure seamless operations.

Key Responsibilities
  • Provide exceptional customer service to all guests
  • Check guests in and out accurately and efficiently
  • Handle reservation enquiries and provide information on hotel services and amenities
  • Maintain the cleanliness and presentation of the front desk area
  • Communicate with other departments to ensure seamless operations
About You

We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work well under pressure.

Candidates must have a strong attention to detail, be proactive and positive, and have a passion for the hospitality industry.

Additionally, candidates should be flexible and able to work a variety of shifts, including mornings, evenings, weekends, and public holidays.

What We Offer

Lancemore Crossley St Hotel offers a competitive salary package, as well as opportunities for career advancement and professional development.

We value our employees and offer a range of benefits, including staff discounts, company-wide incentives, and team social activities.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Estimated Salary: $65,000 - $75,000 per year

Why Work with Us?

Lancemore Crossley St Hotel is a leading boutique hotel brand in Australia, known for its exceptional service and high-quality amenities.

We are a family-owned company that values its employees and provides a supportive and inclusive work environment.

Our employees are our greatest asset, and we invest in their development and growth through ongoing training and mentorship programs.



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