Room Service Operations Manager

4 days ago

Wentworth, Australia Accor Full time

Unlock a new level of service excellence in the heart of Sydney's vibrant hospitality scene. At Sofitel Sydney Wentworth, we're seeking a seasoned Room Service Operations Manager to join our dynamic team and take on the challenge of delivering exceptional dining experiences to our discerning guests.

As part of our esteemed partnership with House Made Hospitality, you'll have the opportunity to work alongside industry leaders and contribute to the success of two award-winning brands.

The Role

We're looking for an experienced professional who can effectively oversee the room service operations, ensuring seamless execution, and maximizing profitability. Your key responsibilities will include:

  • Leading by Example: Inspiring your team to deliver outstanding food and beverage service, exceeding customer expectations at every touchpoint.
  • Service Excellence: Collaborating with the kitchen team to ensure timely and efficient delivery of meals, maintaining high-quality standards, and resolving any issues promptly.
  • VIP Relationships: Building strong relationships with regular guests, anticipating their needs, and providing personalized service that sets us apart from the competition.
  • Inventory Management: Implementing systems to protect equipment, accurately recording breakages, and conducting regular stock takes to maintain optimal inventory levels.
  • Cleaning and Maintenance: Establishing a rigorous cleaning schedule to uphold the highest hygiene and cleaning standards, ensuring a pristine environment for our guests.

The Ideal Candidate

We're seeking someone with a passion for delivering exceptional service, a proven track record in operations management, and a collaborative mindset. If you possess the following qualities, we'd love to hear from you:

  • Adaptable and Agile: Embracing change, prioritizing tasks, and remaining calm under pressure.
  • Strategic Thinker: Analyzing data, identifying areas for improvement, and implementing effective solutions.
  • People Person: Building trust, fostering open communication, and motivating your team to excel.
  • Innovative Problem-Solver: Approaching challenges with creativity, finding practical solutions, and consistently meeting deadlines.

Benefits and Perks

We offer a competitive salary package, reflecting the market rate for this role. As a valued member of our team, you can expect:

  • Generous Group Discounts: Enjoy exclusive rates and perks from both Accor and House Made Hospitality, available from day one.
  • Daily Delicious Team Meals: Savor the flavors of our culinary creations, crafted by talented chefs and served in a supportive team environment.
  • Strong Professional Development: Access to training programs, workshops, and mentorship opportunities to enhance your skills and advance your career.
  • Positive and Caring Culture: Be part of a dynamic team that values diversity, inclusivity, and teamwork, where everyone feels supported and empowered to grow.

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