In-Room Dining Operations Manager

4 weeks ago

Wentworth, Australia Accor Full time
About the Role

We are seeking a seasoned In-Room Dining Team Leader to join our team at Sofitel Sydney Wentworth. As a key member of our hospitality team, you will be responsible for coordinating and managing our in-room dining service, ensuring that our guests receive exceptional service and a seamless dining experience.

Key Responsibilities
  • Leadership and Team Management: You will be responsible for leading a team of In-Room Dining staff, providing guidance, coaching, and feedback to ensure excellent service delivery.
  • Service Quality: You will work closely with the Restaurant Leader to ensure that our in-room dining service meets the highest standards of quality, consistency, and timeliness.
  • Customer Service: You will be the primary point of contact for guests, responding to their needs and resolving any issues promptly and professionally.
  • Financial Management: You will work closely with the Financial Controller to manage labor costs, ensure that revenue targets are met, and identify opportunities for cost savings.
Requirements
  • Leadership and Management Skills: You will have a proven track record of leading high-performing teams and managing staff to achieve business objectives.
  • Customer Service Skills: You will have excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.
  • Financial Management Skills: You will have a solid understanding of financial management principles, including labor cost control, revenue management, and cost savings initiatives.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including a generous group discount scheme.
  • Professional Development: We invest in our people, providing opportunities for training, development, and career progression.
  • Positive Work Culture: We foster a positive and inclusive work culture, valuing diversity, equality, and respect.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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