Hospitality Manager

1 week ago


Wentworth, Australia Accor Full time

Sydney Sofitel Wentworth is an iconic hotel located in one of Australia's most exciting hospitality openings. The hotel is partnering with House Made Hospitality, a Sydney-based and globally inspired hospitality group, to provide the best hotel food and beverage offering in the country.

This is a unique opportunity to be a part of two successful brands combined. It provides multiple avenues for career development and growth, whilst also enjoying dual company perks and benefits.

About the Venues:

  • Tilda - A relaxed Australian seafood grill restaurant
  • Bar Tilda - A glamorous, 1960s inspired cocktail bar
  • Delta Rue - A fun, vibrant Vietnamese-French restaurant
  • Wentworth Bar - A lush, rooftop terrace bar.

Job Title: Hospitality Manager - In-Room Dining Services

Job Description:

As our Hospitality Manager - In-Room Dining Services, you will be responsible for coordinating and managing our in-room dining service, while maximizing profitability and meeting customer needs. You will report to the Director of Restaurants and Bars.

You will be responsible for:

  • Taking accountability and effectively managing the In Room Dining in conjunction with the Restaurant Leader.
  • Being knowledgeable of and operating within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
  • Maintaining currency of RSA certification, amendments and updates and adhere to RSA principles.
  • To assist in the reaching of financial goals for the Food and Beverage department.
  • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
  • Preparing weekly rosters and consistently monitoring labour costs to remain within financial budget.
  • Implementing new company policies and procedures by developing plans and instructing staff.
  • Identify and delegate responsibilities to Team Leaders and staff to ensure objectives are met and excellent service is consistently achieved.
  • Provide direction to shift leaders, and staff to achieve restaurant goals.
  • To ensure that the Restaurant and In Room Dinning areas are maintained to a high standard cleanliness.
  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.
  • Provide coaching and feedback to managers and staff and assess performance on an ongoing basis.
  • Maintain a good working relationship with the kitchen team and other departments.

Key Qualifications:

  • Have the attitude and willingness to undertake further development with Sofitel and House Made Hospitality.
  • 'Is there for others'
  • Takes personal responsibility
  • Is a good person
  • Drives to improve
  • Brings positive energy

Estimated Salary: $70,000 - $90,000 per annum, depending on experience



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