Hospitality Manager
1 week ago
Sydney Sofitel Wentworth is an iconic hotel located in one of Australia's most exciting hospitality openings. The hotel is partnering with House Made Hospitality, a Sydney-based and globally inspired hospitality group, to provide the best hotel food and beverage offering in the country.
This is a unique opportunity to be a part of two successful brands combined. It provides multiple avenues for career development and growth, whilst also enjoying dual company perks and benefits.
About the Venues:
- Tilda - A relaxed Australian seafood grill restaurant
- Bar Tilda - A glamorous, 1960s inspired cocktail bar
- Delta Rue - A fun, vibrant Vietnamese-French restaurant
- Wentworth Bar - A lush, rooftop terrace bar.
Job Title: Hospitality Manager - In-Room Dining Services
Job Description:
As our Hospitality Manager - In-Room Dining Services, you will be responsible for coordinating and managing our in-room dining service, while maximizing profitability and meeting customer needs. You will report to the Director of Restaurants and Bars.
You will be responsible for:
- Taking accountability and effectively managing the In Room Dining in conjunction with the Restaurant Leader.
- Being knowledgeable of and operating within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
- Maintaining currency of RSA certification, amendments and updates and adhere to RSA principles.
- To assist in the reaching of financial goals for the Food and Beverage department.
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
- Preparing weekly rosters and consistently monitoring labour costs to remain within financial budget.
- Implementing new company policies and procedures by developing plans and instructing staff.
- Identify and delegate responsibilities to Team Leaders and staff to ensure objectives are met and excellent service is consistently achieved.
- Provide direction to shift leaders, and staff to achieve restaurant goals.
- To ensure that the Restaurant and In Room Dinning areas are maintained to a high standard cleanliness.
- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.
- Provide coaching and feedback to managers and staff and assess performance on an ongoing basis.
- Maintain a good working relationship with the kitchen team and other departments.
Key Qualifications:
- Have the attitude and willingness to undertake further development with Sofitel and House Made Hospitality.
- 'Is there for others'
- Takes personal responsibility
- Is a good person
- Drives to improve
- Brings positive energy
Estimated Salary: $70,000 - $90,000 per annum, depending on experience
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