Executive In-Room Dining Operations Manager

6 days ago

Wentworth, Australia Accor Full time

We are seeking a highly skilled Executive In-Room Dining Operations Manager to join our team at Sofitel Sydney Wentworth. As part of our multi-million dollar renovation, we are excited to partner with House Made Hospitality to provide the best hotel food and beverage offering in the country.

This is a unique opportunity to be a part of two successful brands combined, providing multiple avenues for career development and growth, while also enjoying dual company perks and benefits.

About the Venues:

Tilda - A relaxed Australian seafood grill restaurant

Bar Tilda - A glamorous, 1960s inspired cocktail bar

Delta Rue - A fun, vibrant Vietnamese-French restaurant

Wentworth Bar - A lush, rooftop terrace bar.

Job Description

The successful candidate will be responsible for coordinating and managing our in-room dining service, while maximizing profitability and meeting customer's needs. You will report to the Director of Restaurants and Bars.

Your key responsibilities will include:

  • Taking accountability and effectively managing the In Room Dining in conjunction with the Restaurant Leader.
  • Maintaining currency of RSA certification, amendments and updates and adhere to RSA principles.
  • To assist in the reaching of financial goals for the Food and Beverage department.
  • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
  • Preparing weekly rosters and consistently monitoring labour costs to remain within financial budget.
  • Implementing new company policies and procedures by developing plans and instructing staff.
  • Identify and delegate responsibilities to Team Leaders and staff to ensure objectives are met and excellent service is consistently achieved.
  • Provide direction to shift leaders, and staff to achieve restaurant goals.
  • To ensure that the Restaurant and In Room Dinning areas are maintained to a high standard cleanliness.
  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.
  • Provide coaching and feedback to managers and staff and assess performance on an ongoing basis.
Qualifications

To be considered for this role, you will need to have:

  • A strong attitude and willingness to undertake further development with Sofitel and House Made Hospitality.

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