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Front Office Operations Manager

2 months ago

Brisbane, Queensland, Australia AccorHotel Full time
{"title": "Front Office Operations Manager", "content": "Job Summary

We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at AccorHotel. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, managing our staff, and providing exceptional customer service to our guests.

Key Responsibilities
  • Manage the front office team, including supervising staff, coordinating schedules, and providing training and development opportunities.
  • Ensure the efficient operation of the front desk, including managing check-ins, check-outs, and guest requests.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze key performance indicators (KPIs) to ensure the front office is meeting its targets.
  • Collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • Relevant experience in a similar role, preferably in a hotel or hospitality environment.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other stakeholders.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Fluency in English, with additional languages a plus.
What We Offer
  • A fun and dynamic work environment, with a strong focus on teamwork and collaboration.
  • A competitive salary and benefits package, including a generous employee benefit card.
  • Opportunities for career development and growth, with a global company that values diversity and inclusion.
  • A comprehensive training program, including our Learn Your Way Academie.
  • A chance to make a real difference in the lives of our guests and colleagues.
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