Duty Manager

2 weeks ago

South Brisbane, Queensland, Australia Novotel Full time
Job Description

We are seeking an experienced Front Office professional to join our team as Duty Manager on a full-time basis. Reporting to our Front Office Manager, the successful candidate will be responsible for managing the Front Office operations across reception, guest relations, reservations, and telephones during their shift.

Key Responsibilities:

  • Ensure the smooth day-to-day running of the hotel, maintaining our reputation as a market leader in individualized customer-focused service.
  • Monitor and maintain key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.
  • Operate an effective night audit function in conjunction with the Financial Controller to ensure accuracy and customer focus.
  • Monitor Very Important People (VIPs), special guests, and their requests to ensure their needs are met and loyalty is maintained.

Requirements:

  • Hotel Front Office Experience: Proven prior experience in a Front Office leadership capacity.
  • Strong Leadership and Communication Skills: Effective leadership abilities, collaborative teamwork, and excellent communication skills in English, with additional languages being a benefit.
  • Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach.
  • Local Knowledge: Strong understanding of Brisbane, particularly South Brisbane, and ability to recommend attractions and activities.
  • Flexible Availability: Willingness to work a range of shifts including mornings, nights, weekends, and public holidays when required.

What We Offer:

  • Award-winning team that thinks outside the box.
  • Fun and friendly work environment.
  • Employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Learn Your Way Academie.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

Accor's Commitment to Diversity & Inclusion:

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why Work for Accor?

We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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