Duty Manager
1 month ago
Accor is seeking a highly skilled Duty Manager to join our team at The Sebel Brisbane.
Job Summary:The successful candidate will be responsible for leading and supervising the day-to-day Front Office operations, ensuring a high level of guest service at all times. This includes handling guest concerns, reacting quickly to guarantee memorable moments for our guests, and ensuring team members are informed daily about priorities to personalise service.
Key Responsibilities:- Lead and supervise the day-to-day Front Office operations to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly to guarantee memorable moments for our guests.
- Ensure team members are informed daily about priorities to personalise service.
- Assist in all areas of the hotel during peak times to deliver exceptional guest experiences.
- Be responsible for the health and safety of all patrons, guests, and staff members.
- Liaise daily with the Reservations team to ensure accuracy in room allocation and maximising of yield.
- Previous experience within a similar role, within the hotel industry.
- Prior experience with Fidelio or Opera, Micros, Microsoft Word, and Outlook.
- Valid First Aid Certificate and Responsible Service of Alcohol.
- Availability to work across varied shifts from early mornings to late evenings, including weekends and Public Holidays.
- Strong time management, communication, and organisational skills.
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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