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Warranty Case Resolution Specialist

2 months ago

Brisbane, Queensland, Australia Toll Transport Pty Ltd Full time

About Toll Transport Pty Ltd

Toll Transport Pty Ltd is a leading logistics and transportation company that provides a range of services to businesses and individuals. Our team of experts is dedicated to delivering exceptional customer service and ensuring that our clients receive the best possible solutions for their logistics needs.

The Opportunity

We are seeking a highly skilled and experienced Warranty Case Resolution Specialist to join our team in Brisbane, QLD. As a Warranty Case Resolution Specialist, you will be responsible for managing the end-to-end warranty case process, from initial case submission to resolution. This will involve accurately documenting claims, assessing validity, and coordinating with relevant stakeholders to expedite resolution.

Key Responsibilities:

  • Manage the end-to-end warranty case process, from initial case submission to resolution.
  • Accurately document claims and assess validity.
  • Coordinate with relevant stakeholders to expedite resolution.
  • Provide clear and timely communication to customers regarding claim status and resolution timelines.
  • Maintain policy compliance and accurate record keeping at all times.
  • Strive to exceed customer expectations and foster positive relationships.

About You

To be successful in this role, you will need:

  • Strong experience in the customer service industry.
  • Current C-Class driver's license.
  • Intermediate computer skills (Microsoft Office).
  • Excellent customer service skills.
  • Possess initiative, a resilient work ethic, and desire to achieve results.
  • Flexibility and the ability to adapt to constant change.
  • Must be an Australian citizen or permanent resident.

What We Offer:

  • Market competitive salary.
  • Hybrid work arrangements - office located in the heart of Brisbane.
  • A positive tight-knit team and collaborative work environment.
  • Opportunities for professional growth and development.
  • Local discounts on services and other special benefits for employees.

What Moves You?

At Toll Transport Pty Ltd, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change, and we see that as an opportunity to be curious, ask the right questions, and build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our team brings a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.