Dispute Resolution Specialist

2 weeks ago

Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Dispute Resolution Specialist | Multiple locations

We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.

About the Role

  • Resolve customer complaints in a professional and empathetic manner, ensuring timely updates and effective communication.
  • Collaborate with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
  • Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.
  • Identify and provide referrals for customers experiencing vulnerability.

What You'll Need

  • Extensive experience in external dispute resolution within the General Insurance industry.
  • At least 12 months experience working with AFCA in General Insurance complaints.
  • Ability to have difficult conversations and find suitable solutions for complex complaints.
  • Strong analytical skills, attention to detail, and ability to meet deadlines.
  • Excellent verbal and written communication skills, including negotiation and empathy.

What's On Offer

  • A supportive and inclusive work environment that values diversity and inclusion.
  • Access to on-demand learning resources and programs to support your career development.
  • Competitive salary and benefits package, including insurance products and discounts.
  • Opportunities for flexible and remote working arrangements.
  • Employee Share Purchase Program and referral bonus scheme.

About Allianz

We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. If you're passionate about delivering exceptional customer outcomes and making a difference, we'd love to hear from you.

Adjustments and Support

If you require any support or adjustments to participate in our recruitment process, please don't hesitate to reach out to careers@allianz.com.au for a confidential conversation.

We're an equal opportunities employer and welcome applications from diverse candidates.

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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