Senior External Dispute Resolution Specialist

2 months ago

Brisbane, Queensland, Australia Suncorp Group Full time
Job Summary

We are seeking a highly skilled Senior External Dispute Resolution Officer to join our External Customer Relations team at Suncorp Group.

Key Responsibilities
  • Manage a diverse portfolio of insurance complaints referred to external dispute resolution schemes, ensuring timely and effective resolution.
  • Deliver exceptional customer service, balancing empathy with commercial acumen, to achieve high-quality solutions for customers and the business.
  • Prepare and submit high-quality submissions and correspondence to external dispute resolution schemes, such as AFCA.
  • Communicate effectively with customers, their representatives, and internal stakeholders to negotiate and influence resolution agreements.
  • Maintain positive relationships with external stakeholders, including case workers and industry forums.
  • Analyse and determine the appropriate course of action in managing complaints, utilising industry knowledge, legal principles, and internal policies.
  • Convey complex information in plain English to various audiences, identifying opportunities for process improvements.
Requirements
  • Excellent communication and dispute resolution skills, with a strong understanding of insurance and legal principles.
  • Proficiency in IT systems and tools, with the ability to learn new technologies quickly.
  • Strong analytical and problem-solving skills, with the ability to manage conflicting priorities.
  • A desire to balance customer-centricity with commercial acumen, and a willingness to continuously develop skills and knowledge.
What We Offer
  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • A comprehensive benefits package, including discounts, offers, and employee assistance programs.
  • A commitment to diversity, inclusion, and accessibility, with a focus on creating a connected and inclusive culture.

  • Senior External Dispute Resolution Specialist

    2 months ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled Senior External Dispute Resolution Officer to join our External Customer Relations team at Suncorp Group.Key ResponsibilitiesManage a diverse portfolio of insurance complaints referred to external dispute resolution schemes, ensuring timely and effective resolution.Deliver exceptional customer service, balancing...

  • Senior External Dispute Resolution Specialist

    1 month ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Senior External Dispute Resolution OfficerWe are seeking a highly skilled and experienced Senior External Dispute Resolution Officer to join our team at Suncorp Group. As a key member of our External Customer Relations team, you will play a critical role in managing insurance-related complaints lodged through external dispute resolution (EDR)...

  • Senior External Dispute Resolution Specialist

    2 months ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job Title: Senior External Dispute Resolution OfficerWe are seeking a highly skilled and experienced Senior External Dispute Resolution Officer to join our External Customer Relations team at Suncorp Group.Key Responsibilities:Manage a dynamic and varied portfolio of insurance complaints referred to EDR schemes, ensuring timely and effective...

  • Senior External Dispute Resolution Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled and experienced dispute resolution professional to join our External Customer Relations team at Suncorp Group.Key ResponsibilitiesManage a dynamic and varied portfolio of insurance complaints referred to external dispute resolution schemes.Deliver exceptional customer service with a resolution focus through the...

  • Senior Dispute Resolution Lawyer

    3 weeks ago

    Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQEJob Summary: We are seeking a highly skilled Senior Dispute Resolution Lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for providing expert advice and representation in complex dispute resolution matters.Key Responsibilities:Provide expert advice on dispute resolution strategies...

  • Dispute Resolution Specialist

    1 month ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist | Multiple locations We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures. About the Role Resolve customer...

  • Senior Dispute Resolution Lawyer

    3 weeks ago

    Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQELocation: Brisbane, QueenslandWe are seeking a highly skilled Senior Dispute Resolution Lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for handling complex disputes and providing expert advice to clients.Key Responsibilities:Conduct thorough research and analysis of...

  • Dispute Resolution Specialist

    1 month ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist | Multiple locations We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures. About the Role Resolve customer...

  • Dispute Resolution Specialist

    4 weeks ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist | Multiple locations We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures. About the Role Resolve customer...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role DescriptionWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our organisation, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.Key ResponsibilitiesResolve...

  • Dispute Resolution Specialist

    3 weeks ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist RoleWe're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our General Insurance team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key Responsibilities:Resolve...

  • Dispute Resolution Specialist

    3 weeks ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist RoleWe're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a Dispute Resolution Specialist, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key Responsibilities:Resolve customer complaints...

  • Dispute Resolution Specialist

    5 days ago

    Brisbane, Queensland, Australia Cover-More Full time

    Job OverviewCover-More Group seeks a skilled Dispute Resolution Specialist to elevate customer experiences and resolve complex issues. As a key member of our team, you will manage and resolve customer complaints and disputes, ensuring satisfactory outcomes and maintaining high service standards.Key ResponsibilitiesEffectively manage and resolve customer...

  • Dispute Resolution Specialist

    5 days ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role SummaryWe're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our General Insurance team, you'll be responsible for resolving customer complaints in accordance with external dispute guidelines and regulatory requirements.Key Responsibilities:Resolve...

  • Dispute Resolution Specialist

    3 weeks ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role OverviewAt Allianz Australia Services Pty Ltd, we're committed to delivering exceptional customer experiences. As a Dispute Resolution Specialist, you'll play a vital role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key Responsibilities:Resolve customer...

  • Dispute Resolution Specialist

    3 weeks ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role OverviewWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our General Insurance team, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key...

  • Senior Dispute Resolution Manager

    2 weeks ago

    Brisbane, Queensland, Australia Cover-More Full time

    Job Title: Senior Dispute Resolution ManagerAs a Senior Dispute Resolution Manager at Cover-More Group, you will play a key role in leading the complaints management function, combining hands-on execution with team leadership. Your expertise will be crucial in ensuring that complaints are handled efficiently, within regulatory timelines, and with a focus on...

  • Senior International Dispute Resolution Lawyer

    24 hours ago

    Brisbane, Queensland, Australia NC Legal Full time

    Job TitleGlobal Disputes 3-8 PQEAbout the RoleWe are seeking an experienced Senior International Dispute Resolution Lawyer to join our team at NC Legal in Brisbane, Queensland.Key ResponsibilitiesRepresent clients in international disputes and negotiations.Analyze complex legal issues and develop strategic solutions.RequirementsA minimum of 3 years of...

  • Dispute Resolution Partner or Special Counsel Opportunity

    2 weeks ago

    Brisbane, Queensland, Australia Law Staff Full time

    About the FirmLaw Staff has 30 years of experience as specialist consultants to the legal profession, providing critical intelligence on the individual profitability of firms, partnership structures, and strategic growth plans.The firm is seeking an additional senior lawyer with strong technical skills to join their highly-regarded dispute resolution...

  • Dispute Resolution Specialist for CTP Claims

    9 hours ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Job OverviewWe are seeking a highly skilled Dispute Resolution Specialist to join our Personal Injury Team. As a key member of the team, you will be responsible for resolving Internal Reviews under the Motor Accident Injuries Act (MAIA CTP) claims fairly, transparently, robustly, and promptly.