Claims Resolution Specialist

3 weeks ago


Brisbane, Queensland, Australia Frontline Recruitment Full time

About the Role

Frontline Recruitment is seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for working under a Project Manager to support repair supervisors and ensure teams meet targets.

Key Responsibilities

  • Claims Management: Assist customers, insurers, and fellow team members in progressing and updating claims on company portals.
  • Stakeholder Relationships: Build and develop stakeholder relationships to ensure customer expectations are met and exceeded.
  • Customer Service: Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
  • Problem Solving: Triaging and evaluating multiple residential insurance claims on a daily basis.

Requirements

  • Communication Skills: Strong written and verbal skills, confident to answer and make calls in a high-volume environment.
  • Customer Service: Excellent customer service and ability to handle a variety of stakeholders.
  • Organisational Skills: Strong organisational skills and willingness to follow processes and procedures.

Benefits

Frontline Recruitment offers a supportive and collaborative team environment, with opportunities for growth and development. The successful candidate will receive a competitive salary, including super, and full training.



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