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Dispute Resolution Specialist
1 month ago
Dispute Resolution Specialist Role
We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our General Insurance team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.
Key Responsibilities:
- Resolve customer complaints in a professional and empathetic manner, ensuring timely updates and effective communication.
- Collaborate with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk, and Compliance teams, to ensure complaints are handled in accordance with company policies and regulatory requirements.
- Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
- Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.
About You:
- Extensive experience in external dispute resolution within the General Insurance industry.
- At least 12 months experience working with AFCA in General Insurance complaints.
- Indepth knowledge of the General Insurance industry in Property and/or Motor.
- Proven experience in legal and/or litigation (3-5 years experience).
- Proven resilience in having difficult conversations with stakeholders, and finding suitable solutions for complex complaints.
What's On Offer:
- A supportive and inclusive work environment where you can thrive and grow.
- Access to over 10,000 on-demand learning resources and programs to support your career development.
- Insurance products, deals, and discounts across a range of retail, tech, and travel brands.
- Initiatives to support your financial wellness, including discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
About Allianz:
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are valued for their perspectives and talents.
Adjustments and Support:
If you require any support and adjustments to participate equitably in our recruitment process, please reach out to careers@allianz.com.au for a confidential conversation.
