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Customer Experience Resolution Specialist

1 month ago

Brisbane, Queensland, Australia Cover-More Full time

Job Description

Elevate Your Career with Cover-More Group

We are seeking a skilled Customer Experience Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for managing and resolving customer complaints and disputes in a fair and timely manner.

Key Responsibilities

  • Effectively manage and resolve customer complaints and disputes, ensuring satisfactory outcomes and maintaining high service standards.
  • Support internal teams on best practices in customer service and complaint management to foster a culture of excellence.
  • Identify and address potential issues across business areas, driving improvements and preventing future complaints.
  • Deliver a compassionate and effective customer experience, understanding and addressing the unique needs of each individual.

What We're Looking For

  • Background in Claims or Complaints management with a deep understanding of Australian insurance legislation and industry standards.
  • Strong negotiation and influencing skills to engage effectively with both internal and external stakeholders.
  • Keen eye for detail and analytical abilities to manage complex cases and identify trends.
  • Passionate about delivering positive customer experiences and improving service quality.

Why Choose Us

We value optimism, caring, togetherness, reliability, and determination. Our global team of over 1500 employees shares a mission to look after travelers at every step of their journey. We offer a hybrid work week policy, career growth opportunities, and a comprehensive benefits package.