Dispute Resolution Specialist

2 weeks ago


Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Dispute Resolution Specialist | Multiple locations

We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.

About the Role

  • Resolve customer complaints in a professional and empathetic manner, ensuring timely updates and effective communication.
  • Collaborate with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
  • Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.
  • Identify and provide referrals for customers experiencing vulnerability.

What You'll Need

  • Extensive experience in external dispute resolution within the General Insurance industry.
  • At least 12 months experience working with AFCA in General Insurance complaints.
  • Ability to have difficult conversations and find suitable solutions for complex complaints.
  • Strong analytical skills, attention to detail, and ability to meet deadlines.
  • Excellent verbal and written communication skills, including negotiation and empathy.

What's On Offer

  • A supportive and inclusive work environment that values diversity and inclusion.
  • Access to on-demand learning resources and programs to support your career development.
  • Opportunities for flexible and remote working arrangements.
  • Discounts on insurance products and services.
  • Employee Share Purchase Program.

About Allianz

We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. If you require any support or adjustments to participate in our recruitment process, please reach out to careers@allianz.com.au.

Let's care for tomorrow, together.

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite



  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.About the RoleResolve customer complaints in a...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist | Multiple locations We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures. About the Role Resolve customer...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist | Multiple locations We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures. About the Role Resolve customer...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist RoleWe're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a Dispute Resolution Specialist, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key Responsibilities:Resolve customer complaints...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQEJob Summary: We are seeking a highly skilled Senior Dispute Resolution Lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for providing expert advice and representation in complex dispute resolution matters.Key Responsibilities:Provide expert advice on dispute resolution strategies...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist RoleWe're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our General Insurance team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key Responsibilities:Resolve...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQELocation: Brisbane, QueenslandWe are seeking a highly skilled Senior Dispute Resolution Lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for handling complex disputes and providing expert advice to clients.Key Responsibilities:Conduct thorough research and analysis of...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role OverviewWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our General Insurance team, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key...


  • Brisbane, Queensland, Australia AWP Australia Pty Ltd Full time

    Job Title: Internal Dispute Resolution OfficerWe are seeking a highly skilled and experienced Internal Dispute Resolution Officer to join our team at AWP Australia Pty Ltd.About the RoleThe Internal Dispute Resolution Officer will be responsible for ensuring the prompt and efficient management of Internal Dispute Resolution (IDR) and disputes related to...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist Role OverviewAt Allianz Australia Services Pty Ltd, we're committed to delivering exceptional customer experiences. As a Dispute Resolution Specialist, you'll play a vital role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.Key Responsibilities:Resolve customer...


  • Brisbane, Queensland, Australia Cover More Group Full time

    Unlock Your Potential with Cover-More Group:We're seeking a skilled Dispute Resolution Officer to join our team, where you'll play a crucial role in ensuring exceptional customer experiences and resolving complex issues.Why this role?Make a Real Impact: As a Dispute Resolution Officer, you'll be responsible for managing and resolving a diverse portfolio of...


  • Brisbane, Queensland, Australia Cover-More Full time

    Job OverviewCover-More Group is seeking a skilled Dispute Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for managing and resolving complex customer complaints and disputes.Key ResponsibilitiesEffectively manage and resolve customer complaints and disputes, ensuring satisfactory outcomes and...


  • Brisbane, Queensland, Australia Cover More Group Full time

    Unlock Your Potential with Cover-More Group:We're seeking a skilled Dispute Resolution Officer to join our team, where you'll play a vital role in ensuring exceptional customer experiences and resolving complex issues.Why this role?Make a Real Impact: As a Dispute Resolution Officer, you'll be responsible for managing and resolving a diverse portfolio of...


  • Brisbane, Queensland, Australia Cover More Group Full time

    Unlock Your Potential with Cover-More Group:We're seeking a skilled Dispute Resolution Officer to join our team, where you'll play a crucial role in ensuring exceptional customer experiences and resolving complex issues.Why this role?Make a Real Impact: As a Dispute Resolution Officer, you'll be responsible for managing and resolving a diverse portfolio of...


  • Brisbane, Queensland, Australia Cover More Group Full time

    Unlock Your Potential with Cover-More Group:We're seeking a skilled Dispute Resolution Officer to join our team, where you'll play a crucial role in ensuring exceptional customer experiences and resolving complex issues.Why this role?Make a Real Impact: As a Dispute Resolution Officer, you'll be responsible for managing and resolving a diverse portfolio of...


  • Brisbane, Queensland, Australia Cover-More Full time

    Job SummaryCover-More Group is seeking a skilled Dispute Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for managing and resolving complex customer complaints and disputes.About the RoleEffectively manage and resolve customer complaints and disputes, ensuring satisfactory outcomes and maintaining...


  • Brisbane, Queensland, Australia Cover-More Full time

    Unlock Your Potential with Cover-More Group:We're seeking a skilled Dispute Resolution Officer to join our team, where you'll play a crucial role in ensuring exceptional customer experiences and resolving complex issues.Why this role?Make a Difference & Influence the Future:As a Dispute Resolution Officer, you'll be responsible for managing and resolving a...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled and experienced dispute resolution professional to join our External Customer Relations team at Suncorp Group.Key ResponsibilitiesManage a dynamic and varied portfolio of insurance complaints referred to external dispute resolution schemes.Deliver exceptional customer service with a resolution focus through the...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled Senior External Dispute Resolution Officer to join our External Customer Relations team at Suncorp Group.Key ResponsibilitiesManage a diverse portfolio of insurance complaints referred to external dispute resolution schemes, ensuring timely and effective resolution.Deliver exceptional customer service, balancing...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Job SummaryWe are seeking a highly skilled Senior External Dispute Resolution Officer to join our External Customer Relations team at Suncorp Group.Key ResponsibilitiesManage a diverse portfolio of insurance complaints referred to external dispute resolution schemes, ensuring timely and effective resolution.Deliver exceptional customer service, balancing...