Facilities Operations Coordinator
23 hours ago
The Facilities Administrator is responsible for delivering high-quality services and achieving operational efficiencies. This role is directly engaged in the operations of Evolve FM, ensuring the company's reputation and image are enhanced through exceptional customer interaction and service delivery.
Key Responsibilities
- Ensure service delivery meets and exceeds client expectations and established service levels and/or benchmarks.
- Work within defined procedures and outputs, maintaining Evolve FM's image and reputation at the forefront of performance.
- Assist the Facilities Managers with operational activities, including accounting and finance, maintenance and operations, vendor oversight, purchasing of materials, equipment, and supplies, occupancy services, and helpdesk.
- Assist in the training and inductions of contractors.
- Oversee maintenance requests logged on the system, ensuring optimum allocation of works to contractors as specified by the Contract within the financial and operational delegations set by the Client.
- Ensure compliance checks as required by statutory regulations and industry guidelines are accurately maintained.
- Ensure building condition and property classification data is properly managed, coordinating activities to maintain the integrity of the equipment.
- Proactively engage stakeholders to ensure client expectations are met, and vendors are well-managed, delivering services on time and within budget.
- Actively work to ensure the site's financial operations meet or exceed targets and control requirements.
- Make suggestions to the manager on ways to achieve service delivery efficiencies and/or cost reductions within accountabilities.
- Assist the manager with continuous process improvement, problem-solving, and best practice reviews.
- Deliver accountabilities assigned within KPIs and service level agreements, as well as the annual operational plan for the area of responsibility.
We are seeking a motivated self-starter with a proven track record of delivering best practice and quality to the organisation, team, and clients. The ideal candidate will have a keen eye for detail, be proactive, and able to balance multiple priorities. A can-do attitude is essential, along with excellent customer service and service delivery experience.
The successful candidate will possess relevant experience in a transferrable or related field, knowledge of local occupational health and safety requirements, good computer and software knowledge, and a track record of excellent customer service and service delivery. A clearance to work with Children in NSW or the ability to obtain one is also required.
Pacific Services Group Holdings (PSGH), the industry-leading organisation behind Evolve FM, is a multi-award-winning Supply Nation Certified Supplier and has obtained ISO certification in 9001:2015, 14001:2015, and 45001:2018. We are committed to providing best-in-class property and facilities management services, and we are looking for great people to join our team who share our values and vision.
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