Facilities Administrator Role
4 weeks ago
About the Role:
The Facilities Administrator is a key position at Evolve FM, responsible for delivering high-quality services and achieving operational efficiencies. This role is directly engaged in the operations of the business, ensuring that service delivery meets and exceeds client expectations and established service levels and/or benchmarks.
Key Responsibilities:
- Ensure service delivery meets and ideally exceeds client expectations and established service levels and/or benchmarks.
- Work to defined procedures and outputs, maintaining Evolve FM's image and reputation at the forefront of performance.
- Assist the Facilities Managers with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of materials, equipment & supplies, occupancy services, and helpdesk.
- Assist in the training and inductions of contractors.
- Oversee maintenance requests logged on the system and ensure optimum allocation of works to contractors as specified by the Contract within the financial and operational delegations set by the Client.
- Ensure compliance checks as required by statutory regulations and industry guidelines are accurately maintained.
- Ensure building condition and property classification data is properly managed and coordinate activities to ensure that the integrity of the equipment is maintained.
- Proactively engage stakeholders to ensure that on-site client expectations are met and ensure vendors are well-managed, delivering services on time and within budget.
- Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements.
- Make suggestions to the manager in ways to achieve service delivery efficiencies and/or cost reductions within accountabilities.
- Assist the Manager with continuous process improvement, problem-solving, and best practice reviews.
- Deliver accountabilities assigned within KPIs and service level agreements as well as the annual operational plan for the area of responsibility.
About You:
We are seeking a motivated self-starter with a proven track record of successfully delivering best practice and quality to the organisation, your team, and clients. You should thrive on building relationships and providing service excellence. Proactive with a keen eye for detail and the ability to balance multiple priorities, while possessing a can-do attitude, our ideal candidate will have the following experience:
- Experience in a transferrable/related field.
- Knowledge of local occupational health and safety requirements.
- Good computer and software knowledge.
- Knowledge of work health and safety requirements.
- Track record of excellent customer service and service delivery.
- Ability to work within defined procedures and outputs.
Ideally, the successful candidate will also possess:
- Experience in a similar role (within facilities, property management, or other related fields with service requests/work orders, etc.).
- An understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system).
- Knowledge of vendor management for specialised services.
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