Facilities Support Specialist

2 weeks ago

Botany Bay, Australia Evolve FM Full time
About the Role

The Facilities Administrator is a key team member responsible for providing high-quality services and achieving efficiencies. This role involves direct engagement in the operations of Evolve FM, with a focus on enhancing the company's reputation and image through exemplary customer interaction and service delivery.

Key Responsibilities:

  • Ensure service delivery meets and exceeds client expectations and established service levels and/or benchmarks.
  • Work to defined procedures and outputs, maintaining Evolve FM's image and reputation as the forefront of performance.
  • Assist Facilities Managers with operational activities, including accounting and finance, maintenance and operations, vendor oversight, purchasing of materials, equipment, and supplies, occupancy services, and helpdesk.
  • Assist in the training and inductions of contractors.
  • Oversee maintenance requests logged on the system, ensuring optimum allocation of works to contractors as specified by the Contract within the financial and operational delegations set by the Client.
  • Ensure compliance checks as required by statutory regulations and industry guidelines are accurately maintained.
  • Ensure building condition and property classification data are properly managed, coordinating activities to maintain the integrity of equipment.
  • Proactively engage stakeholders to ensure client expectations are met, and vendors are well-managed, delivering services on time and within budget.
  • Actively work to ensure the site's financial operations meet or exceed targets and control requirements.
  • Make suggestions to the manager on ways to achieve service delivery efficiencies and/or cost reductions within accountabilities.
  • Assist the Manager with continuous process improvement, problem-solving, and best practice reviews.
  • Deliver accountabilities assigned within KPIs and service level agreements, as well as the annual operational plan for the area of responsibility.

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