Facilities Operations Coordinator
3 weeks ago
The Facilities Administrator is a key position at Evolve FM, responsible for delivering high-quality services and achieving efficiencies. This role is accountable for enhancing the company's reputation and image through exceptional customer interaction and service delivery.
The successful candidate will be responsible for:
- Ensuring service delivery meets and exceeds client expectations and established service levels and benchmarks.
- Working to defined procedures and outputs, maintaining Evolve FM's image and reputation at the forefront of performance.
- Assisting the Facilities Managers with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of materials, equipment, and supplies, occupancy services, and helpdesk.
- Assisting in the training and inductions of contractors.
- Overseeing maintenance requests logged on the system and ensuring optimum allocation of works to contractors as specified by the Contract within the financial and operational delegations set by the Client.
- Ensuring compliance checks as required by statutory regulations and industry guidelines are accurately maintained.
- Ensuring building condition and property classification data is properly managed and coordinating activities to maintain the integrity of the equipment.
- Proactively engaging stakeholders to ensure that client expectations are met and vendors are well-managed, delivering services on time and within budget.
- Actively working to ensure that the site's financial operations are meeting or exceeding targets and control requirements.
- Making suggestions to the manager on ways to achieve service delivery efficiencies and/or cost reductions within accountabilities.
- Assisting the Manager with continuous process improvement, problem-solving, and best practice reviews.
The ideal candidate will have a proven track record of delivering best practice and quality to the organisation, their team, and clients. They will thrive on building relationships and providing service excellence, possessing a can-do attitude and a keen eye for detail. The candidate will also have:
- Experience in a transferrable or related field.
- Knowledge of local occupational health and safety requirements.
- Good computer and software knowledge.
- Knowledge of work health and safety requirements.
- A track record of excellent customer service and service delivery.
- A clearance to work with Children in NSW or ability to obtain one.
- Ability to work within defined procedures and outputs.
Evolve FM is an inclusive, welcoming, flexible, and empathetic workplace where you can bring your whole self to work and balance your commitments and responsibilities outside of work. We are a multi-award-winning Supply Nation Certified Supplier and have obtained ISO certification in 9001:2015, 14001:2015, and 45001:2018. We are always looking for great people to join our team and contribute to excellence in service delivery.
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