Client Services Officer
6 days ago
About the Role
As a Client Services Officer at SYC, you will be the first point of contact for Australian Apprentices and employers, providing exceptional customer service and administrative support.
Key Responsibilities
- Deliver high-quality customer service, responding to phone calls, emails, and face-to-face contacts in a timely and efficient manner.
- Monitor and manage apprenticeship service email inboxes, ensuring prompt and accurate responses.
- Provide general information and advice on Apprenticeships, incentives, and available supports to employers and apprentices.
- Support employers and apprentices in accessing and using the department's Apprenticeships Data Management System (ADMS).
- Offer quality client support and administrative assistance to management, field staff, and the administration team as required.
About You
We are seeking a customer-focused individual with a 'can do' attitude and excellent communication skills. You will have strong attention to detail, the ability to work in a fast-paced environment, and a willingness to learn and adapt.
Requirements
- Previous experience in administration or client service role.
- Strong data entry skills, attention to detail, and ability to produce accurate work.
- Ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
- Time management, organisational skills, and ability to plan and prioritise to achieve outcomes.
- Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders.
- Excellent communication skills with well-developed verbal and written skills.
- Excellent computer literacy, including the use of Office365 and Client Record Management systems.
What We Offer
- Generous achievement incentives for high performers.
- Salary packaging options to increase your pay.
- An additional day off to celebrate your birthday.
- Access to discounted corporate private health cover.
- Free and confidential employee assistance program.
- Special discounts on memberships and fitness activities.
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