Client Services Professional
3 weeks ago
We are seeking a highly motivated and customer-focused Client Services Officer to join our team at SYC.
The successful candidate will be the first point of contact for Australian Apprentices and employers, providing exceptional customer service and administrative support.
This role is ideal for someone with previous experience in administration or client service, who is passionate about delivering quality services and achieving positive outcomes.
Key Responsibilities- Customer Service: Deliver exceptional customer service, responding to phone calls, emails, and face-to-face interactions in a timely and professional manner.
- Administrative Support: Monitor and manage apprenticeship service email inboxes, provide general information and advice, and support employers and apprentices in accessing departmental systems.
- Quality Support: Provide quality client support and administrative assistance to management, field staff, and the administration team as required.
- Previous experience in administration or client service.
- Strong data entry skills and attention to detail.
- Ability to work effectively as a team member and deliver quality services.
- Time management and organisational skills.
- Engagement skills and ability to build positive working relationships.
- Excellent communication and computer literacy skills.
- Generous incentives for high performers.
- Salary Packaging options.
- Additional paid leave and birthday celebrations.
- Access to Employee Assistance Program and corporate health cover.
- Discounts on memberships and fitness activities.
About SYC
SYC exists to support everyone's success. We are a non-profit human services organisation that invests in the Australian community, providing housing, education, and employment services. To learn more, visit our website.
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