Client Services Officer
1 week ago
About Us
At SYC, we strive to provide exceptional client service and support. Our team of dedicated professionals is passionate about empowering individuals and communities to succeed.
We are currently seeking a highly skilled Client Services Officer to join our team as a Service Delivery Specialist. As a key member of our team, you will play a critical role in delivering high-quality services to our clients, employers, and stakeholders.
Job Summary
The Client Services Officer - Service Delivery Specialist will be responsible for providing administrative support, advice, and guidance to Australian Apprentices and employers. This role will involve:
- Delivering exceptional customer service, efficiently responding to and appropriately acting on all phone calls, emails, and face-to-face contacts.
- Monitoring and managing all apprenticeship service email inboxes.
- Providing general information and advice on Apprenticeships, incentives, and other available supports.
- Supporting employers and apprentices in accessing and using the department's Apprenticeships Data Management System (ADMS).
- Providing other quality client support and administrative assistance to management, field staff, and the administration team as required.
About You
To be successful in this role, you will require:
- Previous experience in an administration or client service role.
- Strong data entry skills, attention to detail, and the ability to produce accurate work.
- The ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
- Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
- Strong engagement skills and the ability to build and maintain positive working relationships with internal and external stakeholders.
- Excellent communication skills, with well-developed verbal and written skills.
- Excellent computer literacy, including the use of Office365 and Client Record Management systems.
Benefits
As a valued member of our team, you will enjoy:
- A competitive salary package of $65,000 - $75,000 per annum, depending on experience.
- Generous achievement incentives for high performers.
- Increase your pay with Salary Packaging options.
- Enjoy an additional day off to celebrate your Birthday*.
- Access an additional one week of paid leave each year, through SYC loyalty leave*.
- Stay healthy with discounted Corporate Private Health Cover.
- Access our free and confidential Employee Assistance Program.
- Access special discounts on memberships and fitness activities through Goodlife, Fitness First, and Zap Health Clubs.
- Enjoy special benefits with Beaurepaires.
How to Apply
If you are passionate about delivering exceptional client service and meeting client needs, please click the Apply Now button to submit your application. Please complete the requested screening questions and attach your resume.
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