Technical Support Specialist

11 hours ago


Brisbane, Queensland, Australia CBRE Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our Digital & Technology team in Brisbane CBD.

About the Role

The successful candidate will provide exceptional technical support and solutions to internal users, troubleshooting desktop computers, applications, networking problems, communication devices, and video conferencing. Key responsibilities include:

  • Troubleshooting PC related issues over the phone, onsite, and using administration tools.
  • Incident ticket management
  • Providing recommendations on hardware replacements, program changes to correct software issues, and contributing new ideas for technical solutions, including testing and installation after new releases.
  • Clear and concise reporting of technical errors or escalations to specialist teams or management.
  • Client software packaging/installing and hardware kitting, PC setup (image cloning).
  • Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.
About You

To be successful in this role, you will require:

  • Experience in a similar IT support role in a large corporate environment.
  • Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
  • Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL, and Apple products.
  • Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
  • Valid driver's license, and own transportation.
  • Proactive, excellent organisational and communication skills, and a passion for investigating and solving problems.
What We Offer

As a Technical Support Specialist at CBRE, you can expect:

  • A competitive salary range of $80,000 - $120,000 per annum, depending on experience.
  • Uncapped opportunities to develop your career within the property industry.
  • Structured career development to support you and explore your learning potential and career goals.
  • Parental leave which is industry leading.
  • Form an integral part of an enormously successful team who outperform in the market year on year.
  • The opportunity to join a global brand with a growing national team.
  • Proudly certified as a Family Inclusive Workplace in Australia.


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