Service Desk Engineer

4 weeks ago

Brisbane, Queensland, Australia LIMELIGHT PEOPLE Full time

Job Summary

LIMELIGHT PEOPLE is seeking a skilled Service Desk Engineer to join our team in Brisbane. As a Service Desk Engineer, you will be responsible for providing first-class proactive and reactive support to our customers across their infrastructure.

Key Responsibilities

  • Take ownership of the service desk and manage customer expectations
  • Provide technical assistance for our customers over the phone and email
  • Travel to customer sites to provide technical support
  • Respond to escalations from the team when required
  • Fulfil Service Requests within SLAs
  • Participate in customer meetings over the phone or in person to provide project updates
  • Assist the sales team with technical pre-sales for our cloud offerings from time to time
  • Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure
  • Clearly document all activities in our case management tool
  • Monitoring and actioning alarms from automated management systems
  • Assisting with special projects as deemed by management

Requirements

  • Ability to work autonomously
  • Excellent written and verbal communication skills
  • Previous customer support experience in a complex environment
  • Excellent troubleshooting and analytical skills
  • Experience in a similar role with a Managed Service Provider will be highly regarded
  • Experience managing Microsoft Office365 and Azure
  • Experience supporting Windows desktop environments, including Windows 7, 8 and 10
  • Experience with troubleshooting business internet, router and Wi-Fi issues
  • Experience in configuration and administration of Windows Servers
  • Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS
  • Experience supporting web hosting, including cPanel
  • Able to work in a fast-paced environment
  • Familiarity with the ITIL framework would be highly regarded
  • Current Microsoft certifications will be highly regarded
  • Networking skills would be highly regarded

About LIMELIGHT PEOPLE

LIMELIGHT PEOPLE is a fast-growing Managed Service Provider (MSP) expanding across Queensland. We provide a range of cloud solutions to customers, including Office365 and Microsoft Azure, as well as internet and phone solutions.

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