Service Desk Officer

1 week ago


Brisbane, Queensland, Australia Talent International Full time

Job Summary

The Service Desk Officer will provide technical support to our clients by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner. This role requires strong analytical and problem-solving skills to resolve requests at point of call, or allocate requests based on resolver group availability and escalate as appropriate.

Key Responsibilities

  • Provide technical support to clients via phone, email or in-person
  • Analyse and resolve requests to maximise resolution at point of call
  • Allocate requests based on resolver group availability and escalate as appropriate
  • Manage queues and provide timely and accurate updates to call logging system
  • Investigate issues in systems and services and assist with the implementation of agreed remedies and preventative measures

Requirements

  • Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology or related disciplines
  • Demonstrated experience in working in an IT Support Function and providing subject matter expertise
  • Knowledge of Service Desk system and IT Tools
  • Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products

Working Arrangements

This role is based in Mackay with 2 days work from home.



  • Brisbane, Queensland, Australia Talent International Full time

    Job Summary:The Service Desk Officer will provide technical support to our clients by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner. The ideal candidate will have a strong understanding of IT systems and be able to analyze and resolve requests to maximize resolution at point of call.Key...

  • Service Desk Officer

    1 month ago


    Brisbane, Queensland, Australia Talent International Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Officer to join our team at Talent International. As a Service Desk Officer, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and...


  • Brisbane, Queensland, Australia Talent International Full time

    Job SummaryThe Service Desk Officer will provide technical support to customers by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner following established policies, procedures, and standards.Key ResponsibilitiesProvide technical support to customers by receiving, logging, resolving and escalating...

  • Service Desk Officer

    4 weeks ago


    Brisbane, Queensland, Australia Talent International Full time

    Job SummaryThe Service Desk Officer will provide technical support to customers by receiving, logging, resolving, and escalating service requests and incidents in a fast and efficient manner. The role requires strong analytical and problem-solving skills to resolve requests at point of call, or allocate requests based on resolver group availability and...

  • Service Desk Officer

    4 weeks ago


    Brisbane, Queensland, Australia Talent International Full time

    Job SummaryThe Service Desk Officer will provide technical support to customers by receiving, logging, resolving, and escalating service requests and incidents in a fast and efficient manner. The role requires strong analytical and problem-solving skills to resolve requests at point of call, or allocate requests based on resolver group availability and...

  • Service Desk Officer

    3 weeks ago


    Brisbane, Queensland, Australia Talent International Full time

    Job Title: Service Desk OfficerThe role will involve providing technical support to customers by receiving, logging, resolving and escalating service requests and incidents in a timely and efficient manner. This will involve analysing and resolving requests to maximise resolution at point of call, otherwise allocating requests based on resolver group...

  • Service Desk Officer

    2 weeks ago


    Brisbane, Queensland, Australia Talent International Full time

    Job Title: Service Desk OfficerThe role will involve providing technical support to customers by receiving, logging, resolving and escalating service requests and incidents in a timely and efficient manner. This will involve analysing and resolving requests to maximise resolution at point of call, otherwise allocating requests based on resolver group...

  • Service Desk Manager

    1 month ago


    Brisbane, Queensland, Australia Troocoo Full time

    About the RoleThis is a full-time position based in Brisbane CBD, offering a competitive remuneration package and flexible working arrangements.The Service Desk Manager will oversee the day-to-day operations of the ICT Service Desk, monitoring performance and implementing continuous improvements to support issue resolution. Regular interaction with internal...

  • Service Desk Manager

    1 month ago


    Brisbane, Queensland, Australia Troocoo Full time

    {"About the Role": "At Troocoo, we are seeking a highly skilled Service Desk Manager to oversee the day-to-day operations of our ICT Service Desk. This full-time position is based in Brisbane CBD and offers a competitive remuneration package, weekly pay, flexible working arrangements, and incentive schemes.", "Key Responsibilities": "Lead and develop the...


  • Brisbane, Queensland, Australia Talent International Full time

    Service Desk Officer Job DescriptionThe role will:Provide support by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner following established policies, procedures, and standards.Analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group...


  • Brisbane, Queensland, Australia Talent International Full time

    Service Desk Officer Job DescriptionThe role will:Provide support by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner following established policies, procedures, and standards.Analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    About the RoleWe are seeking an experienced ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second level Service Desk support for our employees across multiple sites in Queensland.Key ResponsibilitiesManage and resolve first and second level ICT support...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    About the RoleWe are seeking an experienced ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second level Service Desk support for our employees across multiple sites in Queensland.Key ResponsibilitiesManage and resolve first and second level ICT support...


  • Brisbane, Queensland, Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Service Desk Technician to join our dynamic IT team within a prominent Government agency. As a key member of our team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesSupport and maintain approved software packages, including electronic lock and security...


  • Brisbane, Queensland, Australia Lindsay Australia Ltd Full time

    About the RoleLindsay Australia Ltd is seeking a skilled Service Desk Engineer to join our team at our Corporate Head Office in Acacia Ridge. As a Service Desk Engineer, you will be responsible for providing exceptional customer support to our 700+ IT system users located in 36 company sites across Australia.Key ResponsibilitiesRespond to support requests...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    About the Role:We are seeking an experienced ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second level technical support to our employees across multiple sites in Queensland.Key Responsibilities:Manage and resolve first and second level ICT support...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    About the Role:We are seeking a skilled ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second-level technical support to our employees across multiple sites in Queensland.Key Responsibilities:Manage and resolve first and second-level ICT support...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    About the RoleWe are seeking an experienced ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second-level technical support to our employees across multiple sites in Queensland.Key ResponsibilitiesManage and resolve first and second-level ICT support...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    About the RoleWe are seeking a skilled ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second level technical support to our employees across multiple sites in Queensland.Key ResponsibilitiesManage and resolve first and second level ICT support...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    About the RoleWe are seeking an experienced ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second level technical support to our employees across multiple sites in Queensland.Key ResponsibilitiesManage and resolve first and second level ICT support...