Service Desk Expert for Cloud Solutions

4 days ago


Brisbane, Queensland, Australia LIMELIGHT PEOPLE Full time

We are seeking a skilled Service Desk Engineer to join our team in Brisbane.

About the Role

This permanent position offers an exciting opportunity to work with a fast-growing Managed Service Provider (MSP) that provides cloud solutions to customers.

Key Responsibilities
  • Taking ownership of the service desk and managing customer expectations
  • Providing technical assistance over the phone and email
  • Traveling to customer sites to provide technical support
  • Responding to escalations from the team when required
  • Fulfilling Service Requests within SLAs
  • Participating in customer meetings to provide project updates
  • Assisting the sales team with technical pre-sales for cloud offerings
Requirements

To be successful in this role, you will need:

  • Ability to work autonomously
  • Excellent written and verbal communication skills
  • Previous customer support experience in a complex environment
  • Excellent troubleshooting and analytical skills
  • Experience working with Microsoft Office365 and Azure
  • Knowledge of Windows desktop environments and network infrastructure
What We Offer

This role comes with a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, you can expect:

  • A generous benefits package
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment

Limelight People is committed to providing our clients with exceptional service and expertise. If you are a motivated and experienced Service Desk Engineer looking for a new challenge, please apply today.


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