Service Desk Expert for Cloud Solutions
4 days ago
We are seeking a skilled Service Desk Engineer to join our team in Brisbane.
About the RoleThis permanent position offers an exciting opportunity to work with a fast-growing Managed Service Provider (MSP) that provides cloud solutions to customers.
Key Responsibilities- Taking ownership of the service desk and managing customer expectations
- Providing technical assistance over the phone and email
- Traveling to customer sites to provide technical support
- Responding to escalations from the team when required
- Fulfilling Service Requests within SLAs
- Participating in customer meetings to provide project updates
- Assisting the sales team with technical pre-sales for cloud offerings
To be successful in this role, you will need:
- Ability to work autonomously
- Excellent written and verbal communication skills
- Previous customer support experience in a complex environment
- Excellent troubleshooting and analytical skills
- Experience working with Microsoft Office365 and Azure
- Knowledge of Windows desktop environments and network infrastructure
This role comes with a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, you can expect:
- A generous benefits package
- Ongoing training and development opportunities
- A supportive and dynamic work environment
Limelight People is committed to providing our clients with exceptional service and expertise. If you are a motivated and experienced Service Desk Engineer looking for a new challenge, please apply today.
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