IT Support Specialist

6 days ago


Brisbane, Queensland, Australia Michael Page Full time

About Our Company

Michael Page is a leading professional recruitment agency with a strong presence in the Australian job market.

We are working with a highly regarded Government body in Brisbane's CBD to find a skilled IT Service Desk Technician to join their team.

The role offers a genuine career path with opportunities for growth and development in a collaborative and dynamic IT environment.

Key Responsibilities

  • Support and Maintenance
    • Support approved software packages, including electronic lock and security systems, surveillance systems, digital signage, and user security integration.
    • Assist with data exporting, importing, and ID card production.
  • Troubleshooting and Reporting
    • Troubleshoot and support approved internet security measures.
    • Prepare reports aligned with internal Government processes and standards.
  • Service Desk Operations
    • Manage and cultivate business relationships.
    • Day-to-day service desk operations, triaging and escalating tickets through the organization's ITSM tool.
  • Networking and IT Infrastructure
    • Base-level networking, including cabling, switching, and routing.

Requirements

  • Prior experience in a Queensland Government body is desirable.
  • Experience with Service Desk Plus ticketing software.
  • Excellent interpersonal communication skills.
  • Ability and proven success working in a team.
  • Experience in the following technologies will be highly regarded: Office 365 E5 Application stack, Active Directory, Azure Active Directory, Azure, Exchange, SharePoint, Intune, ZScaler, and troubleshooting of iOS and Android devices.

What We Offer

  • A highly collaborative work environment.
  • Opportunities for growth and development.
  • Competitive starting pay rate.
  • High likelihood of contract extension.


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