Customer Service Professional

3 weeks ago


Eight Mile Plains, Queensland, Australia RACQ Full time

About the Role

RACQ is seeking a skilled Customer Service Professional to join our Member Engagement team. As a key point of contact, you will provide tailored solutions to our members, addressing their unique needs and concerns.

Key Responsibilities

  • Engage members with empathy and understanding, focusing on their individual requirements.
  • Communicate effectively to meet member expectations and resolve issues efficiently.
  • Maintain up-to-date knowledge of RACQ's products, services, and policies to provide accurate information and support.
  • Contribute to a positive team culture, promoting a collaborative and inclusive work environment.

About You

  • You are passionate about sales and customer service, with a drive for excellence and a focus on meeting customer needs.
  • You possess excellent communication skills, with a strong ability to listen, problem-solve, and empathize with others.
  • You are committed to ongoing learning and professional development, with a desire to grow and improve in your role.

What We Offer

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including financial rewards, discounts on products and services, and access to training and development programs.
  • A commitment to work-life balance, with flexible working arrangements and opportunities for remote work.


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