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Service Desk Manager

2 months ago

Eight Mile Plains, Queensland, Australia Max Solutions Full time
About the Role

We are seeking a highly skilled Service Desk Manager to oversee the daily operations of our service desk and ensure that end users receive high levels of customer service and satisfaction.

Key Responsibilities
  • Manage and mentor a Service Desk team to deliver on service level agreements
  • Develop, manage, measure and report on key service-level metrics
  • Leverage service desk best practices and using ITIL process framework to drive continual process improvement
  • Design and enforce request handling and other team specific policies and procedures
  • Respond to customer requests and incidents in a timely and professional manner
About You

To be successful in this role, you will have:

  • Proven experience managing a successful Service Desk team or technical environment supporting a large customer base
  • Extensive knowledge of ITIL methodology and experience implementing change
  • Knowledge and understanding of best practices for service desk management
  • Customer service oriented with problem solving attitude
What We Offer

At Max Solutions, we value diversity and are committed to creating an inclusive workplace. We offer a range of benefits and opportunities for professional growth and development.