Customer Service Coordinator

2 weeks ago


Eight Mile Plains, Queensland, Australia RACQ Full time

About the Role

As a key member of the RACQ team, you will play a vital role in facilitating the delivery of assistance services to our members and customers.

  • Provide Exceptional Customer Service
  • Utilise strong communication skills to manage customer interactions
  • Demonstrate empathy and active listening in all customer interactions
  • Organise and manage tasks effectively, including scheduling and target setting
  • Employ problem-solving, negotiation, and decision-making skills to resolve customer issues

Requirements

  • Detailed knowledge of RACQ products, services, policies, and systems
  • Knowledge of Road Service Entitlements, Fleet services, Plus, Ultra, and general membership policies
  • Familiarity with Queensland cities and towns


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