Customer Service Representative

2 days ago

Eight Mile Plains, Queensland, Australia RACQ Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our Member Engagement team at RACQ. As a key point of contact for our members, you will be responsible for providing exceptional customer service and support across our range of products and services.

Key Responsibilities

  • Engage with members in a professional and empathetic manner, focusing on their unique needs and requirements.
  • Communicate effectively to meet member expectations and resolve any issues that may arise.
  • Maintain up-to-date knowledge of RACQ's products, services, and policies to provide accurate and informed advice.
  • Contribute to a positive team culture and work collaboratively with colleagues to achieve shared goals.

About You

  • You will have a passion for sales and customer service, with excellent communication skills and a focus on listening and problem-solving.
  • You will be a team player with a drive for excellence and the ability to thrive in a fast-paced environment.
  • You will have a minimum of a Year 12 High School Certificate and be willing to learn and develop your skills.

What We Offer

  • A competitive rate of pay and a range of employee benefits, including financial benefits and discounts on banking, assistance, and insurance products.
  • The opportunity to work in a dynamic and supportive team environment, with a focus on employee development and wellbeing.
  • A range of flexible working options, including hybrid work arrangements and paid volunteer leave.

Why Join RACQ?

RACQ is a leading provider of insurance and financial services in Queensland, with a strong commitment to customer service and community engagement. We are passionate about building a diverse and inclusive workplace and are committed to creating better outcomes for our employees and members.

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