Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled Customer Service Representative to join our Member Engagement team. As a key point of contact for our members, you will provide tailored solutions across our range of products and services.
Key Responsibilities
- Engage members with empathy and understanding, focusing on their unique needs.
- Communicate effectively to meet member expectations.
- Maintain up-to-date knowledge of RACQ's products, services, and policies.
- Contribute to a positive team culture.
About You
- Passionate about sales and customer service, with a drive for excellence and a focus on delivering exceptional results.
- Excellent communication skills, with a focus on listening and problem-solving.
- Minimum of a Year 12 High School Certificate.
What We Offer
- Financial benefits and discounts on a range of banking, assistance and insurance products.
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events.
- A range of flexible working and leave options, including parental leave and cultural observance leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives.
- Invest in your development with in-house development programs and access to an extensive digital learning platform.
Why Join RACQ?
RACQ is a leading provider of insurance and financial services, committed to delivering better, smarter solutions for Queenslanders. We are passionate about building a diverse and inclusive workplace, and offer a range of benefits and opportunities for our employees.
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