Customer Service Representative

3 days ago


Eight Mile Plains, Queensland, Australia RACQ Full time

About the Role

We are seeking a skilled Customer Service Representative to join our Member Engagement team. As a key point of contact for our members, you will provide tailored solutions across our range of products and services.

Key Responsibilities

  • Engage members with empathy and understanding, focusing on their unique needs.
  • Communicate effectively to meet member expectations.
  • Maintain up-to-date knowledge of RACQ's products, services, and policies.
  • Contribute to a positive team culture.

About You

  • Passionate about sales and customer service, with a drive for excellence and a focus on delivering exceptional results.
  • Excellent communication skills, with a focus on listening and problem-solving.
  • Minimum of a Year 12 High School Certificate.

What We Offer

  • Financial benefits and discounts on a range of banking, assistance and insurance products.
  • Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events.
  • A range of flexible working and leave options, including parental leave and cultural observance leave.
  • Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives.
  • Invest in your development with in-house development programs and access to an extensive digital learning platform.

Why Join RACQ?

RACQ is a leading provider of insurance and financial services, committed to delivering better, smarter solutions for Queenslanders. We are passionate about building a diverse and inclusive workplace, and offer a range of benefits and opportunities for our employees.



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