Customer Service Representative

1 month ago

Darwin city centre, Northern Territory, Australia People's Choice Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Consultant in our Alice Springs branch. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, building strong relationships, and providing tailored solutions to their needs.

Responsibilities:
  • Deliver outstanding customer service to our members through face-to-face interactions, phone calls, and digital channels.
  • Build rapport and trust with members by listening to their concerns, identifying their needs, and finding solutions to their problems.
  • Work closely with members to promote our products and services, encouraging them to adopt digital banking solutions and support them in an increasingly digital world.
  • Collaborate with colleagues to achieve team targets and contribute to a positive and inclusive branch environment.
About You

You are a people person who excels at building relationships, empathizing with others, and delivering great customer service. As a go-getter, you will thrive in a fast-paced environment and enjoy helping others. We offer comprehensive training and development opportunities to ensure your success in this role.

Why People's Choice?

We pride ourselves on being a values-driven organization that puts people first. Our team members are the heart of our business, and we are committed to creating a supportive and inclusive work environment where everyone can thrive. Join us and become part of a team that makes a real difference in the lives of our members and the communities we serve.

Benefits:
  • Career progression opportunities and ongoing training and development.
  • A competitive salary package, including employee benefits and discounts on financial products and services.
  • Paid volunteering days and access to our Employee Assistance Program for you and your immediate family members.
Estimated Salary: $70,000 - $90,000 per annum (pro rata), depending on experience.

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