Customer Service Ambassador

2 weeks ago


Darwin city centre, Northern Territory, Australia Kinetic IT Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our Darwin team. As a key member of our service delivery team, you will play a critical role in delivering exceptional customer service and support.

Key Responsibilities:

  • Provide exceptional customer service over the phone or via email
  • Troubleshoot and resolve technical issues remotely
  • Log jobs and escalate to cross-functional teams
  • Collaborate with other vendors and service providers
  • Publish and review knowledge-based articles

Requirements:

  • Experience in a customer-centric role
  • Top-notch communication skills - both verbal and written
  • Passion for working in a collaborative team
  • Ability to stay cool, even when under pressure
  • Experience working in a call-centre environment (desirable but not essential)

Clearance Requirements:

  • Australian citizenship to obtain NT Police Criminal History Check
  • Ability to obtain National Police Clearance & Working With Children Check
  • Ability to work a 24/7 roster – you will receive a 25% loading on top of your salary

Why Join Us?

At Kinetic IT, we pride ourselves on being a 100% Australian-owned organisation that delivers exceptional service that exceeds our customers' expectations. We have a strong focus on training and developing our employees, and we're committed to creating a positive and supportive culture.

Benefits:

  • CBD based office
  • 24/7 rotating roster – you will receive a 25% loading on top of your salary
  • All training will be provided
  • Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
  • Vendor Exam Support, ITIL 4 Training, Free access to a training platform
  • Dedicated professional development reviews every 6 months, with monthly follow ups
  • An open and supportive culture where we respect all people and individuals, and everyone has a voice


  • Darwin city centre, Northern Territory, Australia Youthshack Backpackers Full time

    At Youthshack Backpackers, we're committed to delivering exceptional experiences for our guests. As a Customer Service Ambassador, you will play a vital role in fostering a welcoming environment that exceeds our visitors' expectations.We're seeking an individual who embodies the values of outstanding customer service and creative problem-solving. You will be...


  • Darwin city centre, Northern Territory, Australia Youthshack Backpackers Full time

    About Youthshack BackpackersWe are a dynamic and welcoming hostel, committed to providing an exceptional experience for our guests.Our Team is the Heart of Our HostelWe're seeking a highly skilled Customer Service Ambassador to join our team. In this role, you will be responsible for delivering outstanding customer service, resolving guest challenges with...


  • Darwin, Northern Territory, Australia AccorHotel Full time

    Job Title: Customer Service AmbassadorAbout the Role:We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at AccorHotel. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:As a Customer Service...


  • Darwin city centre, Northern Territory, Australia Cotton On Group Full time

    Cotton On Group is a global fashion, lifestyle and stationery brand that empowers people to look, feel, and be their best selves.We're looking for an Ambassador of Exceptional Customer Experiences to join our team!About the RoleThis is a unique opportunity to create memorable moments for our customers and be a brand ambassador. As a casual team member,...


  • Darwin city centre, Northern Territory, Australia Youthshack Backpackers Full time

    About Youthshack BackpackersWe are a dynamic and welcoming hostel, providing top-notch services to our guests. As a Customer Experience Ambassador at our establishment, you will play a vital role in ensuring our guests have an exceptional stay.Estimated Salary: $45,000 - $55,000 per annumAbout the RoleFoster strong relationships with guests, creating a warm...


  • Darwin city centre, Northern Territory, Australia Beaumont Tiles Full time

    A career-defining opportunity awaits at Beaumont Tiles, a market leader in the Australian tiles and bathroom ware industry. As a Sales Excellence Ambassador, you will be instrumental in driving sales growth, delivering exceptional customer experiences, and fostering a culture of excellence within our teams.About UsBeaumont Tiles is Australia's largest tiles...

  • Front Desk Ambassador

    3 weeks ago


    Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

    About the Role:We are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at Hilton Hotels. In this role, you will provide exceptional reception services to guests, contributing to an overall exceptional experience from check-in through check-out.Key Responsibilities:Achieve positive outcomes from guest queries in a timely...

  • Front Desk Ambassador

    3 weeks ago


    Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

    Award-winning Hilton Hotels is seeking a Front Desk Ambassador to join our team. This exciting role offers an estimated salary of $45,000 - $65,000 per year, depending on experience and qualifications.Job DescriptionThis dynamic position provides exceptional guest experiences from check-in through check-out, ensuring seamless and efficient reception...


  • Darwin city centre, Northern Territory, Australia Accor Full time

    Unlock Your Potential in a Thriving EnvironmentAt Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel, we offer an unparalleled opportunity for individuals to grow and develop their skills in a dynamic and fast-paced environment. As a Guest Service Agent, you will be part of a vibrant team dedicated to delivering exceptional experiences to our...


  • Darwin city centre, Northern Territory, Australia Telstra Full time

    Role OverviewWe are seeking a skilled Retail Sales Consultant to join our team in Darwin. As a Retail Sales Ambassador, you will be the face of Telstra, delivering exceptional customer experiences and driving sales growth.About the RoleThis is an exciting opportunity for an experienced Customer Service & Sales professional to thrive in a fast-paced and...


  • Darwin, Northern Territory, Australia Bendigo and Adelaide Bank Full time

    About the Role:As a Customer Service Officer at Bendigo Bank, you will be the face of the branch, delivering exceptional customer experiences and building strong relationships with our customers.You will be given the training you need to succeed in this role, helping customers with transactions, educating them on our online platforms and tools, and...


  • Darwin city centre, Northern Territory, Australia Accor Full time

    Located near the Darwin Airport, Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel offer an ideal setting for both business and leisure travelers.A significant investment of $25 million has transformed the properties into a world-class destination.The redevelopment project includes upgrades to enhance the guest experience, such as a brand-new...


  • Darwin city centre, Northern Territory, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About Us">At ALLIANZ AUSTRALIA SERVICES PTY LTD, our core values revolve around providing exceptional customer service and fostering a culture of inclusivity. We are committed to empowering Territorians and contributing to the growth of the local community.Our Strengths">We understand the unique challenges faced in the Territory, from floods to cyclones, and...


  • Darwin city centre, Northern Territory, Australia Cotton On Group Full time

    Cotton On Group is an Aussie brand with a passion for creating great experiences for our customers.We're looking for a Customer Experience Leader to join our team in Darwin.As a Store Manager, you will be responsible for leading and embedding a culture that builds a team of engaged product and Brand ambassadors within your store.You will enable and empower...


  • Darwin city centre, Northern Territory, Australia Accor Full time

    We are excited to introduce a brand new lagoon pool, where you can relax and soak up the tropical vibes.The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.Job SummaryThis role is responsible for providing...


  • Darwin city centre, Northern Territory, Australia Minor Hotels Full time

    At Minor Hotels, we're passionate about delivering exceptional guest experiences. As a Guest Service Agent, you'll play a vital role in ensuring our guests feel at home with your warm and welcoming presence.Responsibilities:Welcome and check-in guests with a smileCommunicate effectively and professionallyMake bookings and assist guests during their...


  • Darwin city centre, Northern Territory, Australia Macro Recruitment Full time

    As a Customer Service Specialist, you will play a vital role in ensuring customer satisfaction and streamlining service operations within our dynamic automotive service environment.This is a Permanent Full Time position within a supportive workplace.Your daily tasks will include:Serving as the primary point of contact for all customer service...


  • Darwin city centre, Northern Territory, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while assisting with inquiries, troubleshooting, and resolving issues efficiently via multiple channels.Key Responsibilities:Providing timely...


  • Darwin city centre, Northern Territory, Australia Cleanaway Full time

    About CleanawayWe are Australia's largest waste management company, providing essential services to millions of customers and communities nationally.Our MissionTo make a sustainable future possible, together. We transform waste into resources and renewable energy.The OpportunityAs a high growth, ASX listed organisation with over 7500 employees, we are...


  • Darwin city centre, Northern Territory, Australia Bunnings Full time

    About UsBunnings is a leading home improvement and lifestyle products retailer in Australia and New Zealand, serving both consumer and commercial customers. Our stores offer a wide range of products and services, catering to various needs.Role OverviewWe are seeking a highly motivated Customer Service Representative to join our team. As the face of Bunnings,...