Customer Service Ambassador
2 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our Darwin team. As a key member of our service delivery team, you will play a critical role in delivering exceptional customer service and support.
Key Responsibilities:
- Provide exceptional customer service over the phone or via email
- Troubleshoot and resolve technical issues remotely
- Log jobs and escalate to cross-functional teams
- Collaborate with other vendors and service providers
- Publish and review knowledge-based articles
Requirements:
- Experience in a customer-centric role
- Top-notch communication skills - both verbal and written
- Passion for working in a collaborative team
- Ability to stay cool, even when under pressure
- Experience working in a call-centre environment (desirable but not essential)
Clearance Requirements:
- Australian citizenship to obtain NT Police Criminal History Check
- Ability to obtain National Police Clearance & Working With Children Check
- Ability to work a 24/7 roster – you will receive a 25% loading on top of your salary
Why Join Us?
At Kinetic IT, we pride ourselves on being a 100% Australian-owned organisation that delivers exceptional service that exceeds our customers' expectations. We have a strong focus on training and developing our employees, and we're committed to creating a positive and supportive culture.
Benefits:
- CBD based office
- 24/7 rotating roster – you will receive a 25% loading on top of your salary
- All training will be provided
- Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
- Vendor Exam Support, ITIL 4 Training, Free access to a training platform
- Dedicated professional development reviews every 6 months, with monthly follow ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice
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