Customer Service Liaison

1 month ago

Darwin city centre, Northern Territory, Australia GFG-Alliance Full time
About Us

At GFG-Alliance, we're driven by a vision of making our world stronger, safer, and more sustainable. We're innovators who challenge the status quo and collaborate to bring ideas to life.


Role Overview

We're seeking a skilled Customer Service Representative to join our Darwin Steel Centre branch. This role offers an exciting opportunity for someone looking to build on their existing customer service/sales experience or start a new career chapter.


Job Description

This is a customer-focused position that requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. Key responsibilities include:

  • Managing customer inquiries via phone, email, and in-person interactions;
  • Processing cash sales, quotes, and orders with precision;
  • Making proactive outbound calls to customers and prospects;
  • Preparing reports to track performance and identify areas for improvement;
  • Maximising sales opportunities by identifying and capitalising on potential revenue streams;
  • Completing general administrative duties as required.

Required Skills & Qualifications

To be successful in this role, you'll need:

  • Experience in customer service and/or sales administration;
  • Excellent interpersonal skills and the ability to establish rapport with customers and colleagues;
  • Mastery of Microsoft Office and SAP system functionality (highly regarded);
  • Knowledge of estimating and drafting principles in a similar industry (highly regarded).

Estimated Salary

The estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.


About You

We're looking for a motivated and enthusiastic individual who thrives in a busy environment. If you're passionate about delivering exceptional customer experiences and have a drive to succeed, we'd love to hear from you

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