Customer Experience Ambassador
4 days ago
Mercure Perth is strategically located in the heart of Perth city, allowing easy access to major shopping, entertainment, and nightlife areas. This hotel boasts 239 well-appointed rooms, alongside a great restaurant, cafe, bar, heated rooftop swimming pool, spa, sauna, and gym.
Business guests are well catered for at Mercure Perth with six modern meeting rooms available, accommodating up to 350 delegates.
Job Summary:
The Guest Services Agent will serve as the first point of contact for guests and visitors, managing arrivals and departures efficiently. Key responsibilities include responding to guest requests promptly, communicating with other departments to ensure all guest needs are met, actively resolving guest issues, and promoting the Accor Live Limitless Loyalty Program.
A positive and professional attitude, along with a passion for hotel operations and providing exceptional customer service, are essential qualities for this role.
Requirements:
- Strong written and verbal communication skills
- Effective time management and multitasking abilities
- Good interpersonal skills for seamless communication with team members
- Prompt and efficient service delivery, including upselling opportunities
- Entrepreneurial spirit, drive, ambition, and high energy levels
- Responsible Service of Alcohol certification
- C Class Driver's License
Compensation and Benefits:
We offer an estimated annual salary of $45,000 - $60,000, commensurate with experience. Additional benefits include a competitive compensation package, opportunities for career growth, and a dynamic work environment that values diversity and inclusion.
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