Customer Service Ambassador

6 days ago


Perth, Western Australia Marriott Full time
Customer Service Ambassador

We are looking for a skilled Customer Service Ambassador to join our team at The Westin Perth. As a key member of our Front Office Department, you will be responsible for delivering exceptional guest experiences and ensuring our guests feel welcome and comfortable during their stay. Your duties will include checking in and checking out hotel guests, maintaining guest accounts, taking reservations when required, and assisting with all guest enquiries and directing internal and external phone calls. You will also be responsible for ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department, and creating a welcoming impression as an ambassador for the hotel at all times. In addition, you will be required to process food and beverage orders, answer questions on menu selection, and record transactions in the point-of-sale system. If you are passionate about delivering energetic customer service and have a positive attitude, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Check in and check out hotel guests
  • Maintain guest accounts
  • Take reservations when required
  • Assist with all guest enquiries and direct internal and external phone calls
  • Ensure all guests feel welcome and comfortable
  • Create a welcoming impression as an ambassador for the hotel
  • Process food and beverage orders
  • Record transactions in the point-of-sale system
Requirements
  • Competent with Word, Excel, PowerPoint, and software packages
  • Competent with OPERA Software or similar
  • Passion for delivering energetic customer service
  • Positive attitude and an electric personality
  • Articulate and confident in the English language
  • Ability to smile on the phone
  • Passionate about a career in hospitality management
What We Offer
  • Marriott's "Life. With the Works" offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs
  • Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
  • Travel and stay benefits, including eligibility into our Bonvoy loyalty program
  • Incentive, recognition, and wellbeing programs
  • Excellent career growth and learning opportunities
  • Access to Employee Assistance Programs


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