Customer Experience Ambassador

1 day ago


Perth, Western Australia Hilton Hotels Full time

Delivering Exceptional Experiences at Parmelia Hilton Perth

Salary: AU$45,000 - AU$55,000 per annum (dependent on experience)

About the Role

We are seeking a skilled and enthusiastic Customer Experience Ambassador to join our Front Office Team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out experiences, and maintaining accurate records.

This is a dynamic role that requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences.

Responsibilities:
  • Provide exceptional customer service, responding promptly to guest queries and resolving issues efficiently
  • Process check-ins and check-outs in a timely and accurate manner, ensuring all necessary information is recorded
  • Maintain up-to-date knowledge of hotel room categories, rates, packages, and promotions to provide informed responses to guest inquiries
  • Work collaboratively with other departments to ensure smooth operations and high-quality guest experiences
Requirements:
  • Australian Working Rights: Valid authorization to work in Australia
  • Previous front desk or reception experience, preferably in the hospitality industry
  • Professional demeanor, with a confident and approachable personality
  • Strong verbal and written communication skills, with the ability to handle confidential information
  • Tech-savvy, with proficiency in technology and attention to detail
About Us:

Hilton Hotels is a global leader in hospitality, known for its commitment to exceptional service, quality, and innovation. We offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career advancement.



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