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Customer Service Ambassador

4 weeks ago

Perth, Western Australia Mercure Full time

At Mercure Perth, our team of professionals strives to deliver exceptional experiences for our guests.

Salary Information

We are offering a competitive salary of approximately $65,000 per annum, taking into account the excellent benefits package and comprehensive training provided.

About Us

Mercure Perth is situated in the heart of Perth city, surrounded by major shopping, entertainment, and nightlife areas.

The hotel features 239 well-appointed rooms, including a great restaurant, cafe, bar, heated rooftop swimming pool, spa, sauna, and gym. Our business guests enjoy access to 6 modern meeting rooms accommodating up to 350 delegates.

Your Role as Customer Service Ambassador

As a Customer Service Ambassador, you will be the first point of contact for our guests and visitors. Your key responsibilities include:

  • Welcoming and assisting guests during arrivals and departures
  • Responding efficiently and courteously to guest requests
  • Communicating with other departments to ensure all guest needs are met
  • Actively resolving guest issues and challenges
  • Promoting the Accor Live Limitless Loyalty Program
  • Working a flexible 7-day roster, including AM and PM shifts and nights as required

You will also need to present yourself professionally with a positive attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications and Requirements

The successful candidate will have previous experience in a similar role and possess:

  • Strong written and verbal communication skills
  • Effective time management and multi-tasking abilities
  • Good interpersonal skills for communicating with team members
  • Ability to provide prompt and efficient service while upselling advantageous products
  • Entrepreneurial spirit with drive, ambition, and high energy levels
  • Responsible Service of Alcohol certification
  • A valid C-Class Driver's Licence

Additional Benefits

We value diversity and inclusion at Mercure Perth and strive to attract, recruit, and promote diverse talent. If you share our commitment to delivering exceptional experiences, apply today