High-End Customer Experience Ambassador

1 month ago


Perth, Western Australia Glad Group Full time
About the Role

We are seeking a highly skilled and experienced High-End Customer Experience Ambassador to join our team at Glad Group in Perth's leading premium retail centre. This is a full-time, part-time or casual opportunity to work with a dynamic and customer-focused team.

Key Responsibilities
  • Identify opportunities to enhance the level of service provided to tenants and visitors through the Service Desk and the Property as a whole
  • Log, action and monitor all service requests within the centre's Building Management electronic database, ensuring prompt and satisfactory resolution
  • Manage all lost items within the centre
  • Action customer feedback to drive continuous improvement
  • Coordinate centre services to ensure seamless execution
  • Maintain the presentation of display cases, notice boards, poster stands and take one stands throughout the centre
  • Process Gift Card Sales efficiently
  • Assist with marketing events and coordinate the delivery of statements, newspapers and mail-outs
  • Manage incoming calls for Building Management and direct them accordingly
  • Contribute to Security Awareness initiatives
About You
  • You possess previous experience in concierge and customer service roles
  • Have intermediate computer skills
  • Demonstrate excellent attention to detail and customer service skills
  • Embody an open-minded and enthusiastic approach to achieve exceptional service standards
What We Offer

Glad Group is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We acknowledge that a diverse workforce benefits our workplace and seek to increase and maintain representation of all people across our workforce. Our goal is to make employment with Glad accessible for all people, including targeted programs for Aboriginal and Torres Strait Islanders.

We strongly encourage applications from Indigenous Australians.



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