Customer Service Ambassador

1 day ago


Perth, Western Australia British Heart Foundation Full time
Job Description

We are seeking a Customer Service Ambassador to join our team in Perth. This is a part-time role, working 12 hours a week in one of our busy furniture stores.

About the Role

As a Customer Service Ambassador, you will be at the heart of our retail operation, delivering exceptional customer service and promoting our charity's mission. Every day is different, with opportunities to engage with customers, merchandise donated stock creatively, collaborate with our E-Commerce team, and work as a Keyholder.

Key Responsibilities
  • Provide exceptional customer service and promote our charity's mission
  • Organise and merchandise donated stock to maximise sales potential
  • Collaborate with our E-Commerce team to drive online sales
  • Work as a Keyholder, ensuring the store runs smoothly and customers have a great experience
Requirements

To succeed in this role, you will need:

  • A passion for delivering excellent customer service
  • The ability to work well under pressure and on your own initiative
  • Attention to detail and a positive attitude
  • Confidence within a team environment and comfortable guiding volunteers
  • Able to use technology, including tills, PCs, smartphones, and email
What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • 38 days annual leave (plus option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • Wagestream - early access to wages
  • 25% staff discount
  • Health cash plan
  • Access to a 24/7 Virtual GP and Employee Assistance Programme
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts with a wide range of retailers
About Us

We are the British Heart Foundation, a leading charity dedicated to funding lifesaving research for heart and circulatory conditions. Our charity operates over 700 stores across the UK, connecting with local communities and helping reduce waste. We pride ourselves on creating an inclusive and diverse work environment.



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