Student Engagement Officer
1 month ago
We are seeking a highly motivated and experienced Student Engagement Officer to join our Adult Migration English Program (AMEP) team at Box Hill Institute. As the first point of contact for new and existing AMEP clients/prospective students, you will play a vital role in supporting the recruitment and retention of students from non-English speaking backgrounds.
Key Responsibilities:
- Support the recruitment and retention of students from non-English speaking backgrounds
- Provide high-level customer service and establish a positive and welcoming work and student environment
- Liaise with the customer service team and teaching staff to provide strategies for engaging students in their current AMEP course
- Monitor class attendance, check eligibility, and assist with registration processes, scheduling assessments, and various administration duties
- Provide translation/interpreting support for Box Hill Institute departments as required
About You:
- Demonstrated experience within a similar role
- Experience in AMEP, SEE, or any other English Language Tuition program (highly desirable)
- Fluency in a language other than English (highly desirable)
- High-level customer service experience; confident and courteous when dealing with people at all levels
- Demonstrated experience working with people from culturally and linguistically diverse backgrounds
- Ability to listen and deliver on clients/customer needs and actively seek to deliver high-quality outcomes
- Experience in working collaboratively as part of a team
- Proficient in Microsoft Office applications and demonstrated ability to learn new systems/applications quickly
About Us:
Box Hill Institute is a leading education provider with a strong reputation for delivering high-quality educational outcomes. We are committed to a highly motivated and aligned workforce, offering benefits that enhance your work-life balance. We encourage people from all backgrounds, abilities, and identities to apply for our vacancies.
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Student Engagement Officer
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Melbourne, Victoria, Australia Box Hill Institute Full time{"Jobs Description":{"Job Title": "Student Engagement Officer", "Job Summary": "Box Hill Institute is seeking a Student Engagement Officer to support the Adult Migration English Program (AMEP) team in engaging and retaining students from non-English speaking backgrounds.", "Key Responsibilities": ["Provide high-level customer service to students and their...
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