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Student Experience Senior Officer

1 month ago

Melbourne, Victoria, Australia RMIT University Full time
About the Role

We are seeking a highly skilled and experienced Student Experience Senior Officer to join our team at RMIT University's College of Business and Law. In this role, you will play a key part in enhancing student engagement within the college, coordinating various aspects such as student prizes, events, and digital engagement.

Key Responsibilities
  • Coordinate student support services and communications related to student engagement and experience.
  • Deliver high-quality customer service by understanding stakeholder needs.
  • Work with diverse students from different cultural backgrounds, young people, or other communities in an engagement role, demonstrating ability to understand and respond to their needs.
  • Build and nurture strong relationships with stakeholders, including students, faculty, and staff.
Requirements
  • Demonstrated experience in delivering exceptional student outcomes.
  • Demonstrated ability to work independently, use initiative, and prioritise tasks and meet deadlines in a demanding environment.
  • Proven analytical and problem-solving skills, with ability to develop and implement innovative solutions.
  • Ability to adapt to changing software, digital technology, and service delivery requirements.
What We Offer
  • A competitive salary range of $70,000 - $90,000 per annum, plus 17% superannuation.
  • Flexible working arrangements, including remote work options.
  • The opportunity to work with a dynamic team and contribute to enhancing student experiences.
About Us

RMIT University is a global university of technology, design, and enterprise, committed to providing life-changing experiences for students. Our College of Business and Law is one of the largest Business Schools in the Asia Pacific region, delivering a broad range of programs in business, from certificates to PhD levels.