Student Engagement Officer
4 weeks ago
We are seeking a highly motivated and experienced Student Engagement Officer to join our Adult Migration English Program (AMEP) team at Box Hill Institute. As the first point of contact for new and existing AMEP clients/prospective students, you will play a crucial role in supporting the recruitment and retention of students.
Your key responsibilities will include:
- Providing high-level customer service and establishing a positive and welcoming work and student environment on site.
- Liaising with the customer service team and teaching staff to provide strategies to actively engage students in their current AMEP course.
- Monitoring class attendance, checking eligibility, and assisting with registration processes, scheduling assessments, and various administration duties.
- Providing translation/interpreting support for Box Hill Institute departments as required.
About You
We are looking for an individual with:
- Demonstrated experience within a similar role.
- Experience in AMEP, SEE, or any other English Language Tuition program (highly desirable).
- Fluency in a language other than English (highly desirable).
- High-level customer service experience; confident and courteous when dealing with people at all levels.
- Demonstrated experience working with people from culturally and linguistically diverse backgrounds.
- Ability to listen and deliver on clients/customer needs and actively seeks to deliver high-quality outcomes.
- Experience in working collaboratively as part of a team.
- Proficient in Microsoft Office applications and demonstrated ability to learn new systems/applications quickly.
About Us
Box Hill Institute is a leading education provider with a strong reputation for delivering high-quality educational outcomes. We are committed to a highly motivated and aligned workforce, offering benefits that enhance your work-life balance and opportunities for career growth and development.
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Student Engagement Officer
4 weeks ago
Melbourne, Victoria, Australia Box Hill Institute Full time{"Jobs Description":{"Job Title": "Student Engagement Officer", "Job Summary": "Box Hill Institute is seeking a Student Engagement Officer to support the Adult Migration English Program (AMEP) team in engaging and retaining students from non-English speaking backgrounds.", "Key Responsibilities": ["Provide high-level customer service to students and their...
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