Customer Success Liaison
2 weeks ago
About the Role: We are seeking a highly skilled CUSTOMER SUCCESS MANAGER to develop long-term relationships with our clients, connect with key business executives, and provide strategic insights based on client performances and market trends.
Key Responsibilities:
- Act as the lead point of contact for all client requests, liaising with relevant teams to ensure quick and swift process.
- Develop trusted advisor relationships with key accounts, mainly with C-levels.
- Prepare periodic performance reports covering and analyzing client KPIs.
- Support clients' strategic, marketing, and operational decisions based on internal knowledge and best practices.
- Build and maintain strong, long-lasting client relationships.
Requirements:
- Must be based in Australia.
- 2+ years in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics, or SaaS company preferred.
- BA/BS degree or equivalent, and/or MBA preferable.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple projects at a time.
- Strong analytical skills.
- Excellent verbal and written English communication skills.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
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