Customer Success Liaison

2 weeks ago


Melbourne, Victoria, Australia Global-e Full time

About the Role: We are seeking a highly skilled CUSTOMER SUCCESS MANAGER to develop long-term relationships with our clients, connect with key business executives, and provide strategic insights based on client performances and market trends.

Key Responsibilities:

  • Act as the lead point of contact for all client requests, liaising with relevant teams to ensure quick and swift process.
  • Develop trusted advisor relationships with key accounts, mainly with C-levels.
  • Prepare periodic performance reports covering and analyzing client KPIs.
  • Support clients' strategic, marketing, and operational decisions based on internal knowledge and best practices.
  • Build and maintain strong, long-lasting client relationships.

Requirements:

  • Must be based in Australia.
  • 2+ years in an Account Management or Customer Success Manager role.
  • Prior B2B experience in a software, logistics, or SaaS company preferred.
  • BA/BS degree or equivalent, and/or MBA preferable.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time.
  • Strong analytical skills.
  • Excellent verbal and written English communication skills.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.


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