Strategic Customer Liaison

4 weeks ago

Melbourne, Victoria, Australia Myob Full time

About the role

The Strategic Customer Liaison will be responsible for managing high-value customers at Flare. This involves proactively engaging with customers to drive long-term relationships and educate employees about employee benefits, including novated leasing. The ideal candidate will have experience in sales and relationship management, with a strong ability to build rapport and engage with customers.

Your day-to-day

  • Working closely with the B2B Sales Team and the Employer to design and implement a successful go-to-market strategy.
  • Managing key accounts and ensuring customer advocacy and growth.
  • Collaborating with the Relationship Management, Marketing, and Product teams to ensure product adoption and lead generation.
  • Meeting KPI targets on an ongoing basis.
  • Ensuring compliance and consistent application of policies, guidelines, procedures, and legislation.
  • Demonstrating team values and maintaining a positive attitude, with active participation in team and business meetings.
  • Sharing process improvement ideas with internal stakeholders.

About you

  • Experience in Novated Leasing, Salary Packaging, SAAS Account Management, Employee Benefits, or consumer finance Sales and/or Relationship/Account Management positions.
  • Tertiary qualifications are preferred but not essential.
  • Proven strong sales and presentation skills.
  • Ability to build rapport quickly and engage with all types of prospective customers.
  • High level of verbal and written communication skills.
  • Ability to manage sales pipelines and high numbers of lead enquiries.
  • Interpersonal skills and ability to adapt to a team environment.
  • Competent in using Microsoft suite of products.
  • Proven ability to work effectively in a dynamic Sales team environment.
  • Possess a high level of resilience and adaptability to change.
  • Able to work effectively in a busy, fast-paced sales environment with a passion for selling.

Why you'll love working at Flare

Flare is an equal opportunity employer and champions diversity. We believe that the right hire is someone who makes an addition to our culture, bringing an aspect of diversity that positively contributes to our workplace.

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