Customer Service Lead

7 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $99,000 - $124,500
Job Opportunity:

We are seeking a commercially driven and experienced professional to lead our customer service team.

Key Responsibilities:
  • Develop and implement strategies that enhance customer satisfaction and retention.
  • Monitor performance metrics and provide regular reports.
  • Drive a culture of continuous improvement within the team and across departments.
Requirements:
  • At least 5 years of experience in a customer-facing role with exposure to escalations.
  • Experience in a B2C service-based industry essential.
  • Strong leadership, communication, and interpersonal skills.
  • Familiarity with systems including CRMs and phone systems.

Successful candidates will possess excellent leadership skills, strong communication skills, and a passion for delivering exceptional customer service.

  • Customer Service Agent

    1 day ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Customer Service Lead

    12 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $100,000

    Job Title: Customer Service LeadWe are seeking a Customer Service Lead to oversee and coordinate our customer service operations across multiple dealerships in Victoria. This role requires strong leadership, communication, and organisational skills.The ideal candidate will have relevant work experience, preferably with a Diploma or higher in a related field....

  • Customer Service Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $60 - $80

    Customer Service Lead RoleAbout the Opportunity:We are seeking a highly skilled and experienced Customer Service Lead to join our team.The successful candidate will be responsible for managing end-to-end customer interactions, ensuring seamless service delivery and timely resolution of customer complaints.This is an excellent opportunity to leverage your...

  • Customer Service Lead

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $60,000 - $80,000

    Job Summary:We are seeking a highly skilled Concession Manager to lead our team at MYER Doncaster. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and empowering their team.This role involves leading, coaching, and developing a passionate team to deliver outstanding customer service.Becoming BRA-FIT...

  • Customer Service Lead

    13 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000

    Job OverviewThis senior leadership role oversees the customer service function, driving productivity and delivering high-quality experiences for customers.Key Responsibilities:Develop and implement customer-centric strategies to meet or exceed business objectivesLead and manage a team of customer service representatives to optimize performance and deliver...

  • Customer Service Lead

    3 days ago

    North Melbourne, Victoria, Australia Rectify Group Full time $60,000 - $80,000 per year

    Rectify Group ) is an Australian company specialising in chemical underpinning, ground engineering and asset remediation. Treating existing structures be it residential, commercial, industrial or heritage. The company consists of registered Structural Engineers, Geologists, Project managers, Supervisors, and Technicians from various industries with 50 years...

  • Customer Service Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $123,456

    Are you looking for a rewarding opportunity to lead and inspire? We have an exciting role available for a Customer Service Manager. In this position, you will be responsible for leading a front-line team to deliver exceptional resident experiences.About the RoleThis is a unique chance to combine your expertise in Real Estate with your leadership skills to...

  • Customer Service Lead

    17 hours ago

    Melbourne, Victoria, Australia beBeeCareer Full time $68,482 - $98,797

    A challenging career opportunity has arisen for an experienced customer service professional to lead our frontline staff and deliver exceptional customer service in a dynamic aquatic and leisure facility.About the RoleAs a full-time Customer Service Coordinator, you will be responsible for managing membership administration, resolving member and patron...

  • Customer Service Team Lead

    20 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Customer Service Team LeadWe are a leading ticketing company that connects fans with artists and teams. As our Customer Service Team Lead, you will be responsible for planning and executing all customer service operations.Main Responsibilities:Develop and implement policies and procedures for customer interactions.Set standards and guidelines for customer...

  • Customer Experience Champion

    4 days ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...