Customer Service Agent

6 days ago

Melbourne, Victoria, Australia Service Stream Full time

Primary Location

Clayton, VIC
Job Description Summary

To contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and Procedures.
About the Role

ServiceStream's Utilities & Infrastructure division are currently seeking a Full Time Customer Service Agent to join our team.

Nature of position: Casual, Part Time

Location: 145 Fairbank Road Clayton South VIC 3169

Reporting Line: Operations Manager

**Responsibilities**:

- Performing outbound call functions to South East Water Customers to arrange appointments to access their property for the purposing of upgrading their water meter
- Fielding inbound customer enquiries in relation to water meter exchange activity
- Utilising multiple software programs for the purpose of recording customer call interactions, assigning instructions/updates to Work Orders, and scheduling appointments and revisits.
- Supporting and cooperating with both Scheduling Teams and field based teams to ensure optimal operational efficiency
- Provide support on reporting of relevant KPIs provided to the client
- Liaise and provide support to field resources to ensure all routes and work order types are completed
- Provide exceptional customer service to all internal and external stakeholders and consumers
- Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
- Undertake and complete any other duties as requested by Management

About You
- Customer service experience
- Proficiency in suite of MS Office products and web based software
- Excellent organisational and administration skills
- High level attention to detail
- Well-developed written and verbal communication skills
- Able to work discretely with sensitive and confidential information
- Ability to manage time effectively and meet deadlines
- The ability to work autonomously
- Positive, proactive professional approach and willingness to 'own the job' until completion

In return for your commitment, we will support you to achieve your personal best, enrich your career and work as a team to create positive legacies you can all be proud of.

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities. We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment. Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Administration

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